Valley Windows
steven child
🟡 Neutral
score 41 Changes Requested
last activity 2026-05-27 (0d ago)
Open in GHL Open in Teamwork Open AI Tracker row Email steven@valleywindows-halifax.co.uk Visit website
Email
steven@valleywindows-halifax.co.uk
Phone
+447736360474
GHL contact id
Im5PTt4RuvHmuCSNy66D
client_key
valleywindows
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (79 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 0.62
- score = 50 (baseline) + (0.00 - 0.62) * 15 = 41 -> 🟡 Neutral
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-05-10 on gbp (weight 0.62, complaint:chasing): "Evening ash hope you are well. just chasing up on your message about the google ads system you mentioned"
Per-channel status
app channel · Teamwork Active
Client said Hi Natty yes it is still showing 4 unread messages on my phone
gbp channel · Teamwork Active
Client said Hi Ash I am a sole trade what a incorporation Cert ???
marketing channel · Teamwork Active
Client said Hi Ash do we have a up date on this from gbp chat https://tradegrow.eu.teamwork.com/chat/channels/23692/messages/3545833
website channel · Teamwork Active
Client said Hi serg thats brilliant thank you. I will be getting stuff over to you next week.
whatsapp · GHL Active
Client said No worries from memory I think we was keeping my website. But treading carefully as its through another person. Haha
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Recent message timeline (last 60 messages, any channel, any role)
- 2026-05-27 20:00 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukYou're a sole trader who's not VAT registered...ok, I'll need to speak to my account manager at google about this. I'll come back to you
- 2026-05-27 19:59 CLIENT · gbp · Steven Child · steven@valleywindows-halifax.co.ukHi Ash I am a sole trade what a incorporation Cert ???
- 2026-05-27 19:40 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukHi Natty yes it is still showing 4 unread messages on my phone
- 2026-05-27 07:02 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi Steven, is it still glitching?
- 2026-05-26 14:39 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukYes i believe it is. I'll see what they can do instead of VAT...might be incorporation cert...I'll come back to you
- 2026-05-25 19:44 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukAn hour later it hasnt updated must me a cliche of some sort in the app. 📎 [Screenshot_20260525_204230_Lead Connector.jpg](./media/3550298_52985_Screenshot_20260525_204230_Lead_Connector.jpg)
- 2026-05-25 18:55 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.uk@ash its Kamil but its fine I have spoke with him.
- 2026-05-25 18:53 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukGood evening can some 1 please look watch the video attached the app is showing 4 messages I've read them all but its still showing 4 unread messages can this be looked at as it is not right. 📎 [Screen_Recording_20260525_195111_One UI Home.mp4](./media/3550292_52984_Screen_Recording_20260525_195111_One_UI_Home.mp4)
- 2026-05-25 16:28 TEAM · app · Ash Anderson · ash@tradegrow.co.ukHi @steven 👍🏼 Can you tell me your customers name please then I’ll make a video for you showing you where to find it
- 2026-05-25 06:22 TEAM · app · Natty Anderson · info@tradegrow.co.uk@ash
- 2026-05-22 08:46 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukMorning guys. I've had a customer move there quote to wanting more information how do I see what they have wrote ??
- 2026-05-21 19:26 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.ukHi serg thats brilliant thank you. I will be getting stuff over to you next week.
- 2026-05-21 16:48 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Steven, Thanks for sending the brochures. I'm looking into adding them as images in a gallery with a pop-up, so visitors can view them directly without having to download a PDF. Still working on it, I'll let you know tomorrow or the day after so you can take a look. Cheers, Serg
- 2026-05-21 12:31 CLIENT · gbp · Steven Child · steven@valleywindows-halifax.co.uk@ash im not vat registered and as for the insurance I have public liability is that the insurance you mean
- 2026-05-20 09:18 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukIts saying there is 1 but there isn't any too read
- 2026-05-20 09:17 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukYea showing 1 but there are no new messages i am up-to-date with them
- 2026-05-19 20:11 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukThanks @Natty ... @steven - I will look into creating one from scratch for you then. Docs to get ready... VAT cert/number Insurance That should be it for now, I'll come back to you for more info when I need it
- 2026-05-19 20:02 TEAM · app · Ash Anderson · ash@tradegrow.co.uk📎 [Screenshot 2026-05-19 at 23.01.46.png](./media/3549576_52926_Screenshot_2026-05-19_at_23.01.46.png)
- 2026-05-19 20:02 TEAM · app · Ash Anderson · ash@tradegrow.co.ukHi @steven I presume you've seen them now? As I've just logged onto your app and it's now only showing 1...
- 2026-05-19 19:21 TEAM · app · Natty Anderson · info@tradegrow.co.uk@ash
- 2026-05-19 03:54 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukMorning guys can someone look at this for me dash board is saying 4 messages but there isn't any new messages. 📎 [Screen_Recording_20260519_045214_Lead Connector.mp4](./media/3549469_52912_Screen_Recording_20260519_045214_Lead_Connector.mp4)
- 2026-05-18 19:45 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk> I've just finished and launched a new system for Google Ads, I actually think it would work really well for your business. If you'd like to kick start things whilst we're getting your other assets in place, happy to tell you about how it would work? @ash please follow up :)
- 2026-05-18 19:05 CLIENT · marketing · Steven Child · steven@valleywindows-halifax.co.ukHi Ash do we have a up date on this from gbp chat https://tradegrow.eu.teamwork.com/chat/channels/23692/messages/3545833
- 2026-05-18 19:03 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukIgnore the status went from open to won i have now changed it back so it has now reappeared :see_no_evil:
- 2026-05-18 19:00 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukHi Matt the job in question ref A i have just edited the a too her name Ann Smith moved it from job due too start into the completed section as i have done it today it moved then disappeared.:see_no_evil:
- 2026-05-18 09:18 TEAM · app · Natty Anderson · info@tradegrow.co.ukThanks for sorting that out Matt 👍🏼
- 2026-05-18 09:13 TEAM · app · Matt Hollinshead · matt@tradegrow.co.ukMorning Steve, I’ve sorted this. It looks like a couple of opportunities had accidentally been moved to a different status within the pipeline, which caused them to disappear from the stage you’d expect to see them in. The customer records weren’t deleted, just marked differently. I’ve updated the statuses and moved them back into the correct stage, so everything should now be showing as normal. If this happens again in future, it’s usually a case of checking the opportunity status/stage and moving it back.
- 2026-05-17 08:11 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukI have managed to get 2 of them back on the dashboard bit 1 of them the money value is on the dash board but the but the customer card isn't on the opportunities page
- 2026-05-17 08:06 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukMorning guys hope you are good i have just changed 3 opportunities from open too won thinking it was the right thing too do but they have now left the screen.
- 2026-05-15 20:14 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.ukhttps://1drv.ms/b/c/52d87b2c86b0abd5/IQCHRsjtpRZ6Q4nDB5PHJSMrAVcBMCBkKfMqjKrV1KJHRps
- 2026-05-15 20:12 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.ukhttps://1drv.ms/b/c/52d87b2c86b0abd5/IQAc0P-io66eTJipGllodmQMAflc7D8aaOEnBpmVyjo0x9I
- 2026-05-15 20:12 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.ukEvening serg please see attached my composite door brochure
- 2026-05-15 12:59 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Steven, Yeah, sure, we can add those to the composite doors page. Just send them over here and we'll get them added. I'll let you know once they're up. It's definitely worth having them on the site. That way, if anyone wants to see them, you can just point them to your website and they can download them directly from there. Cheers, Serg
- 2026-05-15 12:50 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.ukHi serg on the new website will it be worth putting my composite door brochures on it
- 2026-05-15 09:26 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukThank you
- 2026-05-15 06:20 TEAM · app · Natty Anderson · info@tradegrow.co.uk📎 [Valley Windows - FB Reviews QR.png](./media/3548919_52853_Valley_Windows_-_FB_Reviews_QR.png)
- 2026-05-15 06:11 TEAM · app · Natty Anderson · info@tradegrow.co.ukIve edited your calendar on TG App to 8pm 📎 [Screenshot 2026-05-15 at 09.10.38.png](./media/3548917_52852_Screenshot_2026-05-15_at_09.10.38.png)
- 2026-05-15 06:10 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi Steve, yehh ill do you a QR for facebook no problem
- 2026-05-14 19:37 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukJust been watching the videos on how too use the app. Ash as said I can get a QR code for Facebook aswell as the QR code for google is this something that I can get please
- 2026-05-14 19:32 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukHi all can some please extend the appointment time slot too 8pm
- 2026-05-13 20:33 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.ukEvening serg thank you for coming back to me. I will send you over 2 big projects I've done over to you over the weekend.
- 2026-05-13 18:18 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Steven, For the project photos, the best way to do this is to create a separate folder in the Google Drive I shared with you. Name each folder after the project, drop all the photos in there, and write the description here in the chat. That way we keep everything organized and don't mix up images between jobs. For each project, the key details we would need are: - Location - Date or time period - Service carried out - A quick description of what was done, anything interesting about the job - Photos, videos, before and after if you have them Don't send everything at once though. Let's start with just two projects, one at a time, with the description and images for each. We'll keep adding more on a regular basis after that. And yes, we can highlight the Assure certification on the...
- 2026-05-12 19:05 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.uk@webteam I have gone over the website link in the projects folding i have 100s of photos from jobs am i best sending them as induvial job with a description of what has been done ?? on the landing page can we highlight the Assure certified and a paragraph on what its about so they can see we are certified credited.
- 2026-05-11 18:27 TEAM · website · Matt Hollinshead · matt@tradegrow.co.uk@ash
- 2026-05-11 16:42 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.ukSo I have bought the domain names attached and I have paid for there too be doorway pages built to send the traffic to my website or so I believe 📎 [20260511_173955.jpg](./media/3548126_52779_20260511_173955.jpg)
- 2026-05-11 16:38 CLIENT · gbp · Steven Child · steven@valleywindows-halifax.co.ukNo mate cancelled everything and went with you i dont pay for advertising apart from what I paid for you
- 2026-05-11 12:55 TEAM · website · Ash Anderson · ash@tradegrow.co.ukWhat do you mean when you say 'linked'? Are they actual websites that are up or you just have the domains pointed at your site?
- 2026-05-11 12:55 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukAh ok probably not then. It will be theirs they have setup for you. Are you still paying them to run ads for you?
- 2026-05-11 12:43 CLIENT · website · Steven Child · steven@valleywindows-halifax.co.uk@ash ok that's fine with me. What do I do regarding the other domain names I own that my website guy has control over ?? As there are about 14 of them link to my current website
- 2026-05-11 12:40 CLIENT · gbp · Steven Child · steven@valleywindows-halifax.co.ukHi @ash I dont no yell us to do it for me
- 2026-05-11 12:39 CLIENT · gbp · Steven Child · steven@valleywindows-halifax.co.uk[Deleted]
- 2026-05-11 11:01 TEAM · website · Ash Anderson · ash@tradegrow.co.ukHi @steven I have confirmed with our meeting notes we spoke about you having a new website :+1: The reasoning was that you were not having much success with your current site and it could be improved. I assume if the performance is better than the previous site, you wouldn't be too concerned would you? Our team are great and will certainly set things up correctly for you. If you're happy, we can keep things moving forward for you.
- 2026-05-11 10:56 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukMorning @steven Can i ask, do you already have a Google Ads account? I'm happy to create one for you, I just need to know if you already have one?
- 2026-05-11 08:39 TEAM · website · Web Team · web-team@tradegrow.co.ukHi @steven, I'm sharing the link to the website we built for you again below: https://vwh-website-tradegrow.pages.dev This is not connected yet to your domain. On the other domains and their links, I'll need to check whether the backlinks pointing to your site go to a specific page or just to the domain in general. I'll let you know once I've had a look at what needs to be done on our side. In the meantime, please take a look at the site we built for you. Backlinks can help with SEO, but unless they come from a source Google sees as really strong, they don't move the needle that much on their own. What's becoming much more valuable now is having a well-optimised website that's also set up in a way that AI search tools can read and understand properly. Cheers, Serg
- 2026-05-11 08:37 TEAM · website · Matt Hollinshead · matt@tradegrow.co.uk@webteam thanks for confirming. Can the 14 URLs be redirected to the new site, if Steve wishes to continue with the new website?
- 2026-05-11 08:36 TEAM · website · Web Team · web-team@tradegrow.co.uk@matttradegrowcouk Yes, we've already built Steve's new website. We shared the link with him and he asked for a few changes, which we've done.
- 2026-05-11 08:34 TEAM · app · Matt Hollinshead · matt@tradegrow.co.ukThe 14 domain names can be redirected to the new website but as mentioned, if you are happy to keep your current site, this is fine. If you can send any website related messages to your website chat please and the team will answer any questions.
- 2026-05-11 08:25 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukI wasn't aware you was building a website just improving the 1 I had
- 2026-05-11 08:24 CLIENT · app · Steven Child · steven@valleywindows-halifax.co.ukCan some 1 ring me to discuss this please. I have about 14 domain names link to my current website with gateway pages
- 2026-05-11 08:23 TEAM · app · Matt Hollinshead · matt@tradegrow.co.ukHi Steve, the new website will be built free of charge and, from what I can see, the web team have already been discussing this with you in your “website chat”. I’ve just sent you a message in there as well. The new website will be designed with a strong focus on improving your visibility on Google and helping generate more enquiries. That said, if you would prefer to keep your existing website, that’s absolutely fine too.