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Steven Cowan Plumbing and Heating

steven cowan

🟠 At risk score 28 Not Started last activity 2026-05-28 (0d ago)
Open in GHL Open in Teamwork Open AI Tracker row Email enquiries@scplumbingandheating.com Visit website
Email
enquiries@scplumbingandheating.com
Phone
+447508966818
GHL contact id
ySMFvog2wEzQAEy42imo
client_key
stevencowanplumbingandheating

Why this label (🟠 At risk)

  • Inputs to Happiness: only the words in the client's last 5 weeks of messages (17 messages).
  • Recency-weighted gratitude hits: 0.00
  • Recency-weighted complaint hits: 1.48
  • score = 50 (baseline) + (0.00 - 1.48) * 15 = 28 -> 🟠 At risk

Open notes

  • The client used words suggesting frustration in recent messages.

What the client actually said (words that drove the score)

  • recency-weighted hit 2026-05-16 on whatsapp (weight 0.70, complaint:ridiculous): "Thanks Ash. Your right it doesn't matter where the company is. This does help to puty mind at rest. And yeah the tax is ridiculous here..."
  • recency-weighted hit 2026-05-17 on email (weight 0.78, complaint:chasing): "**Subject:** Re: 🚀 Chasing up your onboarding form **From:** enquiries@scplumbingandheating.com **To:** ash@mail.tradegrow.co.uk <div di..."

Per-channel status

app channel · Teamwork Active

last msg 2026-05-28 · 1 client / 4 team msgs in 5w
Client said Hi Ash
Open app chat

gbp channel · Teamwork Active

last msg 2026-05-14 · 0 client / 2 team msgs in 5w
No recent client message on this channel.
Open gbp chat

marketing channel · Teamwork Active

last msg 2026-05-14 · 0 client / 2 team msgs in 5w
No recent client message on this channel.
Open marketing chat

website channel · Teamwork Active

last msg 2026-05-25 · 1 client / 3 team msgs in 5w
Client said Hi, I've uploaded the form again, and hopefully all fully completed this time. If you can check and let me know you've received it when you get a chance 👍
Open website chat

whatsapp · GHL Active

last msg 2026-05-18 · 10 client / 11 team msgs in 5w
Client said I'll get onto the form tonight 👍🏻 ---
Open in GHL

Recent message timeline (last 40 messages, any channel, any role)

  • 2026-05-28 14:51 TEAM · app · Natty Anderson · info@tradegrow.co.uk
    Hi Steven, can you send me a pic of your driving licence or passport over please, I need this for creating your Trade grow system. Thanks, Natty
  • 2026-05-25 08:09 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Steven, Awesome, thank you! We've received your form, all good on our end. Your website is due on the 15th of June, so we should be on track. Let us know if you need anything in the meantime. Cheers, Serg
  • 2026-05-18 19:06 CLIENT · website · Steven Cowan · enquiries@scplumbingandheating.com
    Hi, I've uploaded the form again, and hopefully all fully completed this time. If you can check and let me know you've received it when you get a chance 👍
  • 2026-05-18 12:02 CLIENT · whatsapp · steven cowan
    I'll get onto the form tonight 👍🏻 ---
  • 2026-05-18 11:54 TEAM · whatsapp · Team
    Ok, payments all updated 👍🏼 As agreed I have now cancelled the automatic 2nd payment which was due on 14th June. I will now send you over a different payment link to pay 3 months from joining (14th August). We look forward to receiving your amended form this evening. ---
  • 2026-05-18 11:48 TEAM · app · Ash Anderson · ash@tradegrow.co.uk
    All good
  • 2026-05-18 11:48 CLIENT · app · Steven Cowan · enquiries@scplumbingandheating.com
    Hi Ash
  • 2026-05-18 11:28 CLIENT · whatsapp · steven cowan
    You like a video call 😆 Yeah ok let's do it ---
  • 2026-05-18 11:27 TEAM · whatsapp · Team
    Ok ready 👍🏼 shall we do a video call on the phone? ---
  • 2026-05-18 11:20 CLIENT · whatsapp · steven cowan
    Cool. I'll just jump out to the van whenever your ready 👍🏻 ---
  • 2026-05-18 11:11 TEAM · whatsapp · Team
    I can be free in about 20 minutes now? ---
  • 2026-05-18 10:54 CLIENT · whatsapp · steven cowan
    Yeah for a phone call. I can do that 👍🏻 ---
  • 2026-05-18 10:01 TEAM · whatsapp · Team
    Hi Steve Don’t suppose you’re available now are you? Or in the next hour or so? ---
  • 2026-05-17 17:55 CLIENT · email · steven cowan
    Subject: Re: 🚀 Chasing up your onboarding form From: enquiries@scplumbingandheating.com Hi Ash, Can you send the onboarding form again, as I can't see it any of the emails that I have received. Thanks, Stevie  Steven Cowan B Eng (Hons) SC Plumbing and Heating 07508966818 www.scplumbingandheating.com     On Sun, 17 May 2026, 17:42 Ash, < ash@mail.tradegrow.co.uk > wrote: Hi Steven Just a quick message to say it's been 3 days and we still haven't received your completed onboarding form back? If you're having any issues or you need help completing it, please get in touch with us in your whatsapp chat 👍🏼 If you've already let us know why it's going to take a little longer, please disregard this message. We're wanting to help you get your Google & App sorted ASAP 💪🏼 so please do get your for...
  • 2026-05-16 06:32 TEAM · whatsapp · Team
    Ok, let’s do a video call so we can record it for you 👍🏼 I’ll come back with a time after I speak with the boss 😅 ---
  • 2026-05-16 06:29 CLIENT · whatsapp · steven cowan
    Back to a full working week next week 😃 I can make time in the afternoon pretty much whenever for a phone call. Or if it needs to be on a video call, I'll be back home about 4.30 ---
  • 2026-05-16 06:23 TEAM · whatsapp · Team
    Yes I can do that no problem 👍🏼 What sort of time will you be free so I can try and workout a time? ---
  • 2026-05-16 06:02 CLIENT · whatsapp · steven cowan
    Thanks Ash. Your right it doesn't matter where the company is. This does help to puty mind at rest. And yeah the tax is ridiculous here, so I get why moving it would benefit the business. Yeah a call would be good, on Monday at some point if your free. Thanks 👍🏻 ---
  • 2026-05-15 20:09 TEAM · whatsapp · Team
    Ok well happy to jump on a call with you if you’d like? We can record it and I can send you a copy so you have it for your records. I’m not going anywhere Steve! I have very public social media profiles, this is my business I’ve been running for 3 years, I have 114 clients. The company structure is just a formality to cut all ties with the UK (I need to do that for the tax benefits of living in Cyprus). I’ll confirm tomorrow morning about your form, if you’ve submitted the form I sent in your welcome email, that’s the one. The team would have started already on your app, website and GBP etc so you’ll see us working for you from now 👍🏼 It doesn’t really matter where the company is based in the world as long as you get what you’re after right? We could be based on the North Pole a...
  • 2026-05-15 19:11 CLIENT · whatsapp · steven cowan
    I hope not. Am really worried about this now tbh. I did return a form last night. Take it it's not that one your mean. I'll have a look through the emails and see if there's one I missed. ---
  • 2026-05-15 19:08 TEAM · whatsapp · Team
    Yes that’s true but we’re not folding mate, just relocating. The tax here in Cyprus is a lot more palatable than the UK. No reason to keep both companies open 👍🏼 You’ll see we’re not going anywhere anyway! I’m not at my computer at the moment so have you returned your form yet? ---
  • 2026-05-15 19:00 CLIENT · whatsapp · steven cowan
    We were just looking into who were doing business with. We are concerned about paying everything up front, so we had a look on companies house and saw that the company has filed to close. If we pay upfront for the year, and the company folds, we are screwed. ---
  • 2026-05-15 18:50 TEAM · whatsapp · Team
    Just out of interest, is there anything specifically you were looking for when you were searching for us on companies house? Maybe I can help you with the answer 👍🏼 ---
  • 2026-05-15 18:48 TEAM · whatsapp · Team
    Hi Stevie Yes, that was me 👍🏼 my family and I moved to Cyprus in January this year and have incorporated a Cypriot Ltd company. Obviously we wouldn’t need the UK business anymore, hence the closing of it. The show goes on…just in Cyprus 🇨🇾 ---
  • 2026-05-15 18:33 CLIENT · whatsapp · steven cowan
    Ash, sorry to bother you on a Friday night, but we have been looking into the companies house, and found this, signed today? 📎 [ae7a97d3-fe47-49a9-a433-8b2f6afbf2ce.jpeg](media/f8d27a24_ae7a97d3-fe47-49a9-a433-8b2f6afbf2ce.jpeg) ---
  • 2026-05-14 16:52 CLIENT · sms · steven cowan
    Got it ---
  • 2026-05-14 16:42 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for your Google Business Profile 🔥 Anything you want to ask or discuss, it goes in here. Weekly update form: https://forms.gle/m4JyQpf1cTeQrT6w6 The more you share, the better your results!
  • 2026-05-14 16:42 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-14 16:42 TEAM · app · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for anything to do with your Trade Grow app (CRM) 📲 This includes pipelines, automations, messages, and general system questions. If something is not working or you want something improved, let us know here. We will guide you or fix it so everything runs as it should 💪🏼
  • 2026-05-14 16:42 TEAM · app · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-14 16:41 TEAM · website · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for anything related to your website 🖥️ You can request changes, report issues, or ask questions about how your site works! If you want edits, please be as clear as possible so we can get them done quickly. This helps us keep your website running smoothly and up to date 👍🏼
  • 2026-05-14 16:41 TEAM · website · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-14 16:41 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for all marketing discussion 🤝 This includes campaigns like referrals, offers, seasonal messages etc If you want help creating or improving something, just drop it in here 👍🏼
  • 2026-05-14 16:41 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-14 14:03 CLIENT · sms · steven cowan
    👍 ---
  • 2026-05-13 15:02 CLIENT · sms · steven cowan
    yes I'll be there, see you tomorrow. ---
  • 2026-05-11 19:07 CLIENT · sms · steven cowan
    Thanks Ash. I'm looking forward to the meeting on Thursday ---
  • 2026-05-11 18:56 TEAM · email · Team (user dvalmMN6GszbWXQijnLY)
    Subject: Appointment Confirmation on Thursday, May 14, 2026 4:00 PM (+01:00) From: Ash <ash@mail.tradegrow.co.uk> Hi Steven Cowan, Your appointment has been scheduled. Here are the details of your upcoming appointment: Appointment Title: Steven Cowan Date and Time: Thursday, May 14, 2026 4:00 PM (+01:00) Meeting Link / Location: https://us06web.zoom.us/j/86900654076?pwd=8P0SCH0hobiTzzQZIIIysOFLaZEJWk.1 Add to Calendar Google Outlook iCloud ---
  • 2026-05-11 16:43 TEAM · whatsapp · Team
    No probs Stevie, here’s the link to book a call with me… https://buy.stripe.com/3cI9AS80c9eJbSb24N4gg06 After the payment there will be a short form for you to fill out after which you can book whichever date and time suits you. *NOTE* - If the link is not clickable that’s normal, sometimes WhatsApp does that. Do these two things and it should work fine… *1* - Add me as a contact ✅ *2* - Close WhatsApp and re open ✅ Looking forward to speaking with you in person! ---
  • 2026-05-11 13:36 CLIENT · whatsapp · steven cowan
    Hi Ash, I've taken that long to get this done, the link expired. Can you resend it please? Thanks, Stevie ---