Reliable & Refined Electrical
Brad
🟡 Neutral
score 56 No website in scope
last activity 2026-05-25 (3d ago)
Email
(none)
Phone
(none)
GHL contact id
(none)
client_key
reliableandrefinedelectrical
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (14 messages).
- Recency-weighted gratitude hits: 0.40
- Recency-weighted complaint hits: 0.00
- score = 50 (baseline) + (0.40 - 0.00) * 15 = 56 -> 🟡 Neutral
Open notes
- Recent client messages lean positive.
What the client actually said (words that drove the score)
- 2026-05-08 on website (weight 0.40, gratitude:love it): "Thank you for the quick response, love it, just one more thing I’ve had to go VAT registered recently could we add this in to the pricing..."
Per-channel status
website channel · Teamwork Active
Client said Yeah that’ll do for now and I’ll try get some in the future call outs
Recent message timeline (last 26 messages, any channel, any role)
- 2026-05-25 09:14 CLIENT · website · Brad Roberts · bradroberts94@gmail.comYeah that’ll do for now and I’ll try get some in the future call outs
- 2026-05-25 09:13 TEAM · website · Web Team · web-team@tradegrow.co.uk📎 [image.png](./media/3550260_52981_image.png)
- 2026-05-25 09:13 TEAM · website · Web Team · web-team@tradegrow.co.uk📎 [image.png](./media/3550259_52980_image.png)
- 2026-05-25 09:13 TEAM · website · Web Team · web-team@tradegrow.co.uk📎 [image.png](./media/3550258_52979_image.png)
- 2026-05-25 09:13 TEAM · website · Web Team · web-team@tradegrow.co.uksomething like this maybe: 📎 [image.png](./media/3550257_52978_image.png)
- 2026-05-25 08:19 CLIENT · website · Brad Roberts · bradroberts94@gmail.comI’m not sure what pictures would actually qualify as it’s just a call out services for issues that can’t wait till opening times like tripping faults power failure dangerous electrical issue like a smashed socket exposing live parts Faults causing tripping problem is always the most common for me Hope this helps
- 2026-05-25 08:02 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Brad, We can add some stock photos as placeholders to keep things moving. But if you want the details on this service to be accurate, just share more info about it so we're not guessing. Once you do, I'll find photos that fit and get everything added. You can always swap them out later if you don't like them. Cheers, Serg
- 2026-05-18 19:42 CLIENT · website · Brad Roberts · bradroberts94@gmail.comI don’t really have any pictures for call out service, what would you recommend?
- 2026-05-15 13:36 CLIENT · website · Brad Roberts · bradroberts94@gmail.comThank you I’ll get a few pictures together over the weekend and timing will just be as and when Was thinking something like Saturday & Sunday - open for emergency’s only Sort of thing
- 2026-05-15 13:30 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Brad, No worries, we can add more details and more services to the site. For each service we'll need things like opening hours, pricing, a description, images, and any videos you have. Similar to what you filled in on the website form, or what's already on your current site. That kind of detail lets us write up the full content properly. Also, just so you know, we can make changes to the site even after it goes live. As long as you're detailed about what you want and share everything here, including images and any other files, we can usually turn it around within a few days. The more specific you are, the easier it is for us. Just share everything here when you're ready and we'll go ahead and make the changes. Cheers, Serg
- 2026-05-15 13:04 CLIENT · website · Brad Roberts · bradroberts94@gmail.comAlso sorry to be a pain I’ve started to offer call outs on Saturday Sunday is this something we could change on opening times and add the the services offered etc?
- 2026-05-15 13:02 CLIENT · website · Brad Roberts · bradroberts94@gmail.comPerfect thank you
- 2026-05-15 13:01 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Brad, Yes, they'll update automatically on a regular basis. It's not instant/real time, but they'll stay current. Cheers, Serg
- 2026-05-15 08:19 CLIENT · website · Brad Roberts · bradroberts94@gmail.comThank you Serg, will they update automatically as new reviews are added?
- 2026-05-14 16:35 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Brad, Just to let you know, your Facebook reviews are now working on the TradeGrow app. I also need to make a small tweak to the reviews widget on the website so it shows the Facebook ones there too, and I'll update the pictures while I'm at it. I'll let you know once it's done, should be today or tomorrow at the latest. Cheers, Serg
- 2026-05-09 22:14 CLIENT · website · Brad Roberts · bradroberts94@gmail.comI’m happy for you to take the lead on this Serg put them where you think they suit best please
- 2026-05-09 14:27 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Brad, We'll need to look into this one. Even though we connected your Facebook to the reviews widget, it doesn't seem to be pulling any reviews right now. Not sure why that's happening yet, but I'll come back to you once we've had a look. In the meantime, could you let us know where exactly you want the videos placed? For each service, just hit quote on the image and tell us where you'd like it to go. Want to make sure we're placing them in the right spots. Cheers, Serg
- 2026-05-08 18:34 CLIENT · website · Brad Roberts · bradroberts94@gmail.comHow long will it take to update google reviews and Facebook reviews in real time?
- 2026-05-08 18:23 CLIENT · website · Brad Roberts · bradroberts94@gmail.com📎 [trim.01AB72C2-6F73-4A84-AD2B-40849245B708.MOV](./media/3547875_52767_trim.01AB72C2-6F73-4A84-AD2B-40849245B708.mov)
- 2026-05-08 18:22 CLIENT · website · Brad Roberts · bradroberts94@gmail.com📎 [trim.B0CD5234-9C64-40DD-AD4E-9A1717448BCF.MOV](./media/3547874_52766_trim.B0CD5234-9C64-40DD-AD4E-9A1717448BCF.mov)
- 2026-05-08 18:22 CLIENT · website · Brad Roberts · bradroberts94@gmail.com📎 [trim.186A1DD1-7344-4972-8396-6C62D5348B47.MOV](./media/3547873_52765_trim.186A1DD1-7344-4972-8396-6C62D5348B47.mov)
- 2026-05-08 18:22 CLIENT · website · Brad Roberts · bradroberts94@gmail.com📎 [trim.30BE91E3-B46B-4279-94C2-F45D28E0599B.MOV](./media/3547872_52764_trim.30BE91E3-B46B-4279-94C2-F45D28E0599B.mov)
- 2026-05-08 09:47 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Brad, Glad you love it! On the VAT, yes, definitely worth updating the pricing to show it clearly. It's always better to be upfront so people know exactly what they're paying, no surprises when they see the final number. On the videos, we can add more videos to each of the services page gallery . I'd keep it to four max on the home page, better to have your best four in there than to overload it. So once you find one you prefer over any of the current ones, we can swap it in. If you've got photos and videos from jobs you've done, the best place for those is actually a dedicated project page, with the location and a few details about the work. That's the ideal spot for that kind of content and it's great for SEO too. Just send everything over here and we'll get your site updated ...
- 2026-05-08 08:59 CLIENT · website · Brad Roberts · bradroberts94@gmail.comThank you for the quick response, love it, just one more thing I’ve had to go VAT registered recently could we add this in to the pricing I.e. from £45 plus VAT or something similar, do you think it’s necessary? How easy would it be to add additional videos as we progress through other jobs? Kind Regards Brad Roberts
- 2026-05-05 14:21 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Brad, We've made all the changes you requested. Here's what we've done: 1 - Removed the trading address. We kept the map showing Coventry though, as that helps a lot with Google SEO rankings. 2 - Updated the email to the new one. 3 - Added the new Instagram you shared with us. 4 - Set up the "Get a Quote" buttons to open the enquiry form you sent over. 5 - Connected your Facebook reviews. That one can take a little while to sync, so I'll let you know once it's showing properly. Also, thank you for the videos! We added them to the service pages and, since you had some great ones, we also created a video section on the homepage. Please take a look and let us know if you're happy with the selection or if you'd like to swap any of them out. Let us know if you need anything else, a...
- 2026-05-03 12:03 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Brad, I have made you a Google Reviews QR Screensaver, save this to your phone to help with collecting reviews there and then on a job, or you can use the auto reviews chaser within the TG app :slightly_smiling_face: 📎 [R&R Google review qr.png](./media/3546261_52704_R_R_Google_review_qr.png)