Nexus Plumbing
liam willocks · trading as Nexus Plumbing Solutions
🟡 Neutral
score 73 Client Review
last activity 2026-05-25 (3d ago)
Email
sales@nexus-plumbing.com
Phone
+447939042212
GHL contact id
SnaElfDrxPVG0jCVXb8g
client_key
nexusplumbing
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (24 messages).
- Recency-weighted gratitude hits: 1.50
- Recency-weighted complaint hits: 0.00
- score = 50 (baseline) + (1.50 - 0.00) * 15 = 73 -> 🟡 Neutral
Open notes
- Recent client messages lean positive.
What the client actually said (words that drove the score)
- 2026-04-30 on whatsapp (weight 0.63, gratitude:thank you so much): "You’re a star mate thank you so much, I really appreciate the flexibility. You’re a gentleman. No I’m not vat registered mate ---"
- 2026-05-08 on whatsapp (weight 0.87, gratitude:thank you so much): "Mate that would be magic if you could manage that, you’ve no idea how much that helps honestly. I will leave you the best review you’ve e..."
Per-channel status
gbp channel · Teamwork Active
Client said Good morning, I have the username and the enquiries link but I can’t seem to find the password for the app
whatsapp · GHL Active
Client said Sorry I don’t mean what you’re doing is pointless I just mean that without google business being up and running then it’s not going to work, wrong choice of words 🤣
Sorry I didn’t see anything for a list of contacts, is it in this new chat thing that you’ve got?
---
Recent message timeline (last 57 messages, any channel, any role)
- 2026-05-25 12:51 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Liam, Your Google Business Profile has now been fully optimised to improve local visibility, service relevance and conversion potential across Clackmannan, Stirling, Falkirk and the surrounding areas. The optimisation work completed includes: • Updated and SEO-optimised business description written around your plumbing, heating and gas services • Primary and secondary business categories refined to improve ranking relevance • Service areas optimised to target the most relevant nearby towns and locations • GBP services expanded and fully populated with SEO-friendly service descriptions • Heating, boiler, bathroom and gas services structured to strengthen topical relevance within Google • Profile setup reviewed to ensure it aligns with Google Business Profile best practices and comp...
- 2026-05-14 15:44 TEAM · app · Natty Anderson · info@tradegrow.co.ukI have made you a Google Reviews QR Screensaver, save this to your phone to help with collecting reviews there and then on a job, or you can use the auto reviews chaser within the TG app :) 📎 [nexus google reviews QR.png](./media/3548846_52841_nexus_google_reviews_QR.png)
- 2026-05-14 15:32 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi Liam, now that your google profile is all sorted, I have linked it to the trade grow app and the google reviews automation is set up within the app. If you have not managed to log in since the app was handed over to you, the password will have expired, so we will resend your log in details.
- 2026-05-14 15:10 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHey Liam, Great news! Your profile suspension has been lifted, your back to verifed! We will get to work on optimising your profile :)
- 2026-05-10 21:49 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Liam, Your new website's first draft is ready for you to have a look at! 🎉 I've put a Google Doc together with everything you need to know, plus the website link at the end. Have a read through that first. Google Doc link: https://docs.google.com/document/d/1f7G4Lt68KSL9oyNUhG7qfKeERtZwtQODQNKqVS1qADk/edit?usp=sharing I've also set up a Google Drive folder where you can drop any photos or videos you'd like us to add to the site. Google Drive link: https://drive.google.com/drive/folders/1ff2tcEi7JWzJeiNHiK-mFOZ2l3S8_8DV?usp=sharing If you want to change anything, you can either add comments straight into the Google Doc or reply here on Teamwork. Cheers, Serg
- 2026-05-10 15:19 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHey Liam, Is there nothing in your junk? Have a look and we can resend if not
- 2026-05-09 08:59 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.comGood morning, I have the username and the enquiries link but I can’t seem to find the password for the app
- 2026-05-09 08:57 TEAM · whatsapp · TeamDetails in there ---
- 2026-05-09 08:57 TEAM · whatsapp · TeamYeh I know what you meant, all good 😂👍🏼 you’ve got your onboarding form back haven’t you? If you have, the email would have been sent with a subject “we want your list “ ---
- 2026-05-09 08:54 CLIENT · whatsapp · liam willocksSorry I don’t mean what you’re doing is pointless I just mean that without google business being up and running then it’s not going to work, wrong choice of words 🤣 Sorry I didn’t see anything for a list of contacts, is it in this new chat thing that you’ve got? ---
- 2026-05-09 08:50 TEAM · whatsapp · TeamWell I’m not sure pointless is quite the right word 😂 it needs to be done regardless. Plus the website needs to be built doesn’t it? Also have you submitted your list of contacts? There’s quite a lot to be getting on with 👍🏼 ---
- 2026-05-09 08:46 CLIENT · whatsapp · liam willocksNo problem matey, so what’s the steps moving forward with google etc? My account is obviously still suspended meaning all of this is pointless for the time being 🤣 ---
- 2026-05-09 07:54 TEAM · whatsapp · TeamCool 👌🏼 I’ll set the 6 payments up to start from 4 weeks from now. I’ll send you the link in 4 weeks ---
- 2026-05-09 07:32 CLIENT · whatsapp · liam willocksThat’s me paid big fella, thanks again for the help ❤️ ---
- 2026-05-08 21:00 TEAM · whatsapp · TeamYeh use the one from this morning please Liam 👍🏼 ---
- 2026-05-08 17:26 CLIENT · whatsapp · liam willocksHey mate, that’s me ready to rock. Can you send over link please? Or will I just use the one from this morning? ---
- 2026-05-08 09:21 TEAM · whatsapp · TeamOk, no problem 👍🏼 send me a message later then. ---
- 2026-05-08 08:37 CLIENT · whatsapp · liam willocksMate that would be magic if you could manage that, you’ve no idea how much that helps honestly. I will leave you the best review you’ve ever seen 🤣 Thank you so much mate, I’m at work just now and need to get this job done so I need to crack on but can I give you a message to sort out the payment later? It’ll either be 3 payments off different cards or if I get paid from the bathroom it’ll be just the one payment ---
- 2026-05-08 08:11 TEAM · whatsapp · Team(no text content) ---
- 2026-05-08 08:08 CLIENT · whatsapp · liam willocksAppreciate it mate and I know you’ve been flexible with me which is good of you but I’m maxed out. If I pay today it’ll be via 2 credit cards which will be them at their limit and whatever I have in the bank. If it was 2 months down the line or something I could build up a pot to get the money to pay you and still live but at this moment if I’ve got another £1500 coming out in 4 weeks I’m just going to be at rock bottom again ---
- 2026-05-08 07:57 TEAM · whatsapp · TeamHow many jobs would you need to win to repay what you’ve paid? ---
- 2026-05-08 07:57 TEAM · whatsapp · TeamWe could make it 4 weeks from now to help you out 👍🏼 an now there’s no VAT it’s the best situation it can possibly be for you. ---
- 2026-05-08 07:49 CLIENT · whatsapp · liam willocksFair enough mate, well I’m not sure I’m going to be able to continue if I’m honest. I’ll be able to pay today but I’ll just be struggling to pay it again in 3 weeks time and the same thing is going to happen ---
- 2026-05-08 07:43 TEAM · whatsapp · Team(no text content) ---
- 2026-05-08 07:40 CLIENT · whatsapp · liam willocksWhat about it the vat from the first payment?🤣 ---
- 2026-05-08 07:38 TEAM · whatsapp · TeamNo, we’re VAT exempt now 👊🏼 ---
- 2026-05-08 07:37 CLIENT · whatsapp · liam willocksIs the vat not to come off that? ---
- 2026-05-08 07:35 TEAM · whatsapp · TeamHere’s the link if you want to pay… https://buy.stripe.com/8x26oG80c8aF9K38tb4gg01 Let us know either way mate 👍🏼 ---
- 2026-05-08 07:34 TEAM · whatsapp · TeamIt’s £1,491 ---
- 2026-05-08 07:14 CLIENT · whatsapp · liam willocksHow much is the invoice mate? ---
- 2026-05-08 07:05 TEAM · whatsapp · TeamGood morning Liam Just a friendly note to say we may need to remove your files from our systems on Monday morning. I’m sorry about that but we only have so much capacity and we’re receiving a lot of enquiries at the moment and I need to allocate team space. If you’d like us to continue building your site and systems etc please reply before Monday so I can send you the relevant link to make the next payment. Cheers 👍🏼 ---
- 2026-05-05 05:49 CLIENT · whatsapp · liam willocksNot ideal. Yeah appreciate it mate, will get it sorted as soon as possible bud ---
- 2026-05-05 05:47 TEAM · whatsapp · TeamOh no, that doesn’t sound great! Ok, well the sooner we can carry on for you, the sooner everything gets sorted out with Google etc We’ll speak Friday 👍🏼 ---
- 2026-05-05 05:44 CLIENT · whatsapp · liam willocksI still haven’t got the money at the moment mate, bathroom I’m on has been held up as the guy done it himself and out plasterboard and tiles on top of existing tiles which I had to strip all out and start again, the tiler is taking an extra day as well so I’m waiting on payment for that which should be Friday. I’m working all hours of the day just trying to pull money in at the moment, should be sorted by Friday though bud ---
- 2026-05-04 06:08 TEAM · whatsapp · TeamMorning mate I hope you’ve had a great weekend and you’re ready to attack the week!! 💪🏼 I was speaking to the team this morning about your file and your Google profile is currently suspended ❌☠️ This can take a while for us to sort so we really need to keep going for you if possible. Shall we start again today to keep up momentum with Google or do you still want to wait till Friday? ---
- 2026-04-30 08:13 CLIENT · whatsapp · liam willocksWhat a guy 🤣 that is what I like to hear, I’ve recently given myself a good kick up the arse so it’s full throttle from here on out. If there is anything I’m supposed to have done on my end please let me know as I’ve been in a bit of a slump about money the last few weeks and had just switched off but money won’t change unless I do ---
- 2026-04-30 08:07 TEAM · whatsapp · TeamWe can speak in the week, but you can use that link above to set up the next 3 payments anytime over the next few days 👍🏼 ---
- 2026-04-30 08:06 TEAM · whatsapp · TeamNo problem 👍🏼 In that case you're going to love this...the next 3 payments are VAT FREE!...welcome 😂 ---
- 2026-04-30 08:05 CLIENT · whatsapp · liam willocksYou’re a star mate thank you so much, I really appreciate the flexibility. You’re a gentleman. No I’m not vat registered mate ---
- 2026-04-30 08:00 TEAM · whatsapp · TeamMorning Liam Yes you can, I'll tell the team to pause for now then and we can pick things back up when you're ready 👍🏼 Can you remind me, are you VAT registered? ---
- 2026-04-30 07:58 CLIENT · whatsapp · liam willocksMorning matey, I’m struggling a bit for cash at the moment I’ve got all my money tied up in this bathroom that I’m doing. Can I please defer the payment for 1 more week just until I get back on my feet? Thanks mate ---
- 2026-04-30 07:49 TEAM · whatsapp · TeamMorning Liam Hope you're doing well? I can see we're making some great moves forward for you atm! Your next payment is due tomorrow (you have 3 left). I need you to use a different payment link please... https://buy.stripe.com/8x26oG80c8aF9K38tb4gg01 If you could use that link to pay either today or tomorrow, that would be great :+1: And if you could let me know when you've done that, I'd appreciate it. Cheers, Ash ---
- 2026-04-27 06:07 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Liam, Great News! Your Trade Grow App is ready! When you get chance, can you confirm that you have received the following info via email (please check junk/spam) & that you have been able to log in successfully please 1 - Your tradegrow app username 2 - Your tradegrow app password 3 - Your enquiries link to send to potential clients Thanks - Natty :sparkler: I will need to finalise your app once your google business profile is sorted, so that I can use all the google links & connect the app up to google, but for now I wanted to send your app over so you can start to look over it, some of the training videos wont be relevant at the moment without the google profile :slightly_smiling_face:
- 2026-04-27 06:05 TEAM · email · Team (user mm0oAisZXdWTOC3P4ISU)Subject: 🔗 Enquiries Survey Link From: Ash <ash@mail.tradegrow.co.uk> Hi Liam You will notice I make reference to your 'Enquiries Survey' during the instructional videos. As promised, the link for your Enquiries Survey is below... app.nexusplumbing.tradegrow.co.uk/survey You should SAVE the above text as this is what you'll need to send to customers that call you to enquire about your services. Any questions about the link, survey or how to use it, please just let us know! Kindest, The Trade Grow Team ---
- 2026-04-26 17:36 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukNo probs, I’ll keep you posted 👍🏼
- 2026-04-26 17:00 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.comThank you very much I really appreciate the help ❤️
- 2026-04-24 19:30 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukAh okay yes so because that appeal had been started, there’s currently no option for me to appeal your profile. So i have reached out to the Google community experts to hopefully get this resolved
- 2026-04-24 15:42 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.comI’d started to make an appeal then it said I needed to video my street, show headed papers with my business name and something else but I was out at the time so just left it.
- 2026-04-24 12:55 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Liam, Have you already made an appeal for your google profile suspension?
- 2026-04-23 20:18 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.com📎 [CHBS5449791XB1-Nexus%20plumbing%20solutions%20-Business-Certificate%20of%20insurance.pdf](./media/3545153_52629_CHBS5449791XB1-Nexus_20plumbing_20solutions_20-Business-Certificate_20of_20insurance.pdf)
- 2026-04-23 20:18 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.com📎 [Scott .pdf](./media/3545152_52628_Scott.pdf)
- 2026-04-23 20:18 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.com📎 [nexus-plumbing-solutions_Estimate_002.pdf](./media/3545151_52627_nexus-plumbing-solutions_Estimate_002.pdf)
- 2026-04-23 20:18 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.com📎 [F210DDE1-396A-4A70-8B4A-8A282DD73C32.png](./media/3545150_52626_F210DDE1-396A-4A70-8B4A-8A282DD73C32.png)
- 2026-04-23 20:17 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.comNo not yet, I’m just about to order it
- 2026-04-23 19:29 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukNo worries Liam, yeh send me any business documents you can please, do you have a signed van?
- 2026-04-23 19:21 CLIENT · gbp · Liam Willocks · sales@nexus-plumbing.comHey, sorry that’s the notifications just come through I didn’t know this was live yet. I have invoices and a business bank account, will I send you some screenshots?
- 2026-04-23 19:16 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk@liam just chasing this up :)