NBS Plumbing & Heating
matthew wilkinson
🟡 Neutral
score 50 No website in scope
last activity 2026-05-27 (1d ago)
Email
nbsplumbingheating@gmail.com
Phone
+447507133204
GHL contact id
SYmXTS015m68YMwFpdyp
client_key
nbsplumbingandheating
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (6 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 0.00
- score = 50 (baseline) + (0.00 - 0.00) * 15 = 50 -> 🟡 Neutral
Open notes
- No strong positive or negative words in the recent client messages.
Per-channel status
Recent message timeline (last 13 messages, any channel, any role)
- 2026-05-27 05:37 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Matt, ive changed a few things around on your google business profile 👍
- 2026-05-26 15:26 CLIENT · gbp · Matt W · nbsplumbingheating@gmail.comYes that’s fine 👍
- 2026-05-26 15:20 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukyou offer 24hr call outs dont you? we can set you to 24hrs open on google
- 2026-05-26 15:20 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukFab Thanks, if you wanted to get a business facebook page that would be helpful, but only if you know you can be active on it
- 2026-05-26 15:17 CLIENT · gbp · Matt W · nbsplumbingheating@gmail.comHi Natty, yes please make any changes you think will be best. Fine for altering opening hours for taking calls 👍
- 2026-05-26 15:16 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi @mattw .... At a first glance, 2 things I would suggest is extending your opening hours, as your currently set to 8-4 mon-fri.... I would think about extending this to atleast 7pm (you only have to take any calls - not neccessarily work).... & also, you dont have any social media profiles? Is that still the case? I am going to do some more work on the services list on your page & also add your enquiry survey into the booking link section on google. I will take a look over your categories, locations and description again to see if there any more room for improvement.
- 2026-05-26 14:35 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukHi @mattw thanks for following up! It's manic whilst Matt is away on holiday. @Natty could you confirm everything is where it needs to be for Matts GBP please? Regarding your website @mattw I've just had a look and it could do with some case studies and more content ideally. I'm going to get @matttradegrowcouk to follow up with you about this on his return 👍
- 2026-05-26 09:57 CLIENT · gbp · Matt W · nbsplumbingheating@gmail.comHi Ash, wanted to get an update on the message before the bank holiday in relation to the Google business profile? 📎 [7BEA8DEB-5A18-4DA5-87C9-5D6B4BD6236D.png](./media/3550333_52988_7BEA8DEB-5A18-4DA5-87C9-5D6B4BD6236D.png)
- 2026-05-25 19:12 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukGreat, cheers @mattw 👍
- 2026-05-25 17:46 CLIENT · gbp · Matt W · nbsplumbingheating@gmail.comShould be these two
- 2026-05-25 17:46 CLIENT · gbp · Matt W · nbsplumbingheating@gmail.com📎 [1A92A74C-47B4-4E57-9447-94B7EF56F64C.jpeg](./media/3550286_52983_1A92A74C-47B4-4E57-9447-94B7EF56F64C.jpeg)
- 2026-05-25 17:46 CLIENT · gbp · Matt W · nbsplumbingheating@gmail.com📎 [F0A91E42-F772-4E4B-9554-5A5D109E38B8.jpeg](./media/3550285_52982_F0A91E42-F772-4E4B-9554-5A5D109E38B8.jpeg)
- 2026-05-25 17:45 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukHi @mattw The images you uploaded to the Google form this week are corrupt. Can you add the images in here please this week?