Navitas Electric
ross aitchison
🟡 Neutral
score 35 Client Review
last activity 2026-05-22 (6d ago)
Email
raitchison338@gmail.com
Phone
+14039236608
GHL contact id
h3Jkl6HmYHz08cxmDGVI
client_key
navitaselectric
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (4 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 1.00
- score = 50 (baseline) + (0.00 - 1.00) * 15 = 35 -> 🟡 Neutral
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-04-30 on website (weight 1.00, complaint:cancel my): "With regards to my hosting of my website can I cancel my current plan as I believe it’s done through a company out of Montana . Do you ta..."
Per-channel status
website channel · Teamwork Active
Client said With regards to my hosting of my website can I cancel my current plan as I believe it’s done through a company out of Montana . Do you take over the hosting??
Recent message timeline (last 12 messages, any channel, any role)
- 2026-05-19 18:10 TEAM · app · Ash Anderson · ash@tradegrow.co.ukHi Ross, Sorry, I believe the web team picked this up! Check out your new site and if you'd like to make any amendments to it, the website channel is the place 👍
- 2026-05-16 19:40 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Ross, Your new website's first draft is ready for you to have a look at! Before you check the site, have a quick read through the points below so you know what to look out for. Things we still need from you: Photos for panel upgrades. Right now there's only one picture, so any extra photos you've got would be great. Any videos of you or the team working on jobs would be brilliant if you have them. A picture of yourself and a couple of the team. We'd like to pop them on the "Why Choose Us" section and the About page so people can see who you are. Social media links. We've added your Facebook. If you're on Instagram or anywhere else, send those over too. A couple of other bits to look at: We noticed your current website has a section about solar incentives. Let us know if you'...
- 2026-05-01 14:50 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Ross, Yes, you can go ahead and cancel your current hosting plan with them. The website will be hosted by us, so no need to worry about that. The one thing you do need to keep is your domain. We'll need the domain details to point your new site to it. Cheers, Serg
- 2026-04-30 20:25 CLIENT · website · Ross Aitchison · raitchison338@gmail.comWith regards to my hosting of my website can I cancel my current plan as I believe it’s done through a company out of Montana . Do you take over the hosting??
- 2026-04-30 20:24 CLIENT · app · Ross Aitchison · raitchison338@gmail.comYep what do you need from just some images
- 2026-04-27 11:28 TEAM · website · Web Team · web-team@tradegrow.co.uk@ash , sure....will do
- 2026-04-27 11:19 TEAM · website · Ash Anderson · ash@tradegrow.co.ukHi @sergiu just had this from Ross in the App channel. Can you add this to the website plan please? 📎 [Screenshot 2026-04-27 at 14.18.54.png](./media/3545331_52643_Screenshot_2026-04-27_at_14.18.54.png)
- 2026-04-27 11:18 TEAM · app · Ash Anderson · ash@tradegrow.co.ukRegarding Edmonton and Access Control, absolutely! We'll do a blog and a project if you have one :+1:
- 2026-04-27 11:18 TEAM · app · Ash Anderson · ash@tradegrow.co.ukHi @ross have you managed to get the app working on your phone now?
- 2026-04-26 22:37 CLIENT · app · Ross Aitchison · raitchison338@gmail.comI there a way we could target a specific area for a specific service? I left an service area out when i originally completed my onboarding form. I would like to target Edmonton AB(canada) which is approx 3 hours from my business location specifically for Access Control (card Readers)
- 2026-04-25 02:28 TEAM · app · Natty Anderson · info@tradegrow.co.uk@ash
- 2026-04-25 01:28 CLIENT · app · Ross Aitchison · raitchison338@gmail.comHi Trying to get the teamwork app to work on my phone. After i try to log in it tells me login successful however it fails to load. I have the symbol in the middle of the screen showing it continuing to load(see the attached image) but it does not progress. Any ideas 📎 [IMG_5461.PNG](./media/3545223_52641_IMG_5461.png)