Mick O'Byrne Roofing
mick o’byrne · trading as Mick O'Byrne Roofing Ltd
🟡 Neutral
score 61 Site is live
last activity 2026-05-27 (1d ago)
Email
m.obyrne@hotmail.co.uk
Phone
+447807231027
GHL contact id
lZuWJVGKgJFc994ww2zO
client_key
mickobyrneroofing
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (19 messages).
- Recency-weighted gratitude hits: 0.73
- Recency-weighted complaint hits: 0.00
- score = 50 (baseline) + (0.73 - 0.00) * 15 = 61 -> 🟡 Neutral
Open notes
- Recent client messages lean positive.
What the client actually said (words that drove the score)
- 2026-05-18 on gbp (weight 0.73, gratitude:much appreciated): "Much appreciated"
Per-channel status
Recent message timeline (last 30 messages, any channel, any role)
- 2026-05-27 10:27 CLIENT · app · Mick O · m.obyrne@hotmail.co.ukThrough the details form they fill in
- 2026-05-27 10:26 CLIENT · app · Mick O · m.obyrne@hotmail.co.ukYes exactly that mate
- 2026-05-27 10:17 TEAM · app · Ash Anderson · ash@tradegrow.co.ukHi @mick Sorry, I've read your message above and I'm not quite sure what you're asking? Are you asking if a customer can book an appointment directly through your website?
- 2026-05-27 09:35 TEAM · app · Natty Anderson · info@tradegrow.co.uk@ash…. I’ve tagged ash mick so he picks this up 😃
- 2026-05-27 09:29 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukAny way of doing this ?
- 2026-05-27 09:29 CLIENT · app · Mick O · m.obyrne@hotmail.co.ukAny way of doing this ?
- 2026-05-26 14:42 CLIENT · app · Mick O · m.obyrne@hotmail.co.ukJust through the marketing campaign I have running I lot look at the website and of it was possible for them to book in an appointment directly
- 2026-05-26 14:41 CLIENT · app · Mick O · m.obyrne@hotmail.co.ukNot that I think It needs improvement
- 2026-05-26 14:37 TEAM · website · Ash Anderson · ash@tradegrow.co.ukHi @mick if you can drop any improvement ideas you have in the 'app' channel, I'll have a look for you
- 2026-05-26 09:27 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Mick, We're almost done with the draft, I'll share it with you in the next few days. The idea is to help you publish projects and blog posts on your site more regularly. Regarding the form, I'll let @ash or @matttradegrowcouk come back to you with the details on that one as it involves the TradeGrow app. Cheers, Serg
- 2026-05-26 08:39 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukAlso Did the above get any further
- 2026-05-26 08:38 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukIs there a way we can improve the form the customer fills out with booked in slots the see the job to quote etc
- 2026-05-18 11:08 CLIENT · gbp · Mick O · m.obyrne@hotmail.co.ukMuch appreciated
- 2026-05-15 06:07 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Mick, I found the culprit for the google reviews, its now at 4.9 but this one from a spam account still hadnt been removed by google, so i have reported it again, Soon as that is removed it will go to 5* rating 📎 [Screenshot 2026-05-15 at 09.05.47.png](./media/3548915_52851_Screenshot_2026-05-15_at_09.05.47.png)
- 2026-05-10 14:37 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukNo that’s cool mick just wondered if the reviews were there or Facebook. I’ll take a look as to why the rating hasn’t increased
- 2026-05-10 11:37 CLIENT · gbp · Mick O · m.obyrne@hotmail.co.ukI thought this was that chat sorry I get mixed up with the 4 now
- 2026-05-10 11:36 CLIENT · gbp · Mick O · m.obyrne@hotmail.co.ukYep
- 2026-05-10 11:12 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukIs this on Google mick?
- 2026-05-10 09:52 CLIENT · gbp · Mick O · m.obyrne@hotmail.co.ukMy rating is still at 4.8 to spite all my rating at 5 stars the false reviews been removed yet the rating is still lower?
- 2026-05-07 13:44 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Mick, I spoke with Ash and we've decided to migrate your website to our new platform. It's much better for SEO and it's optimized for project pages and blog posts, so we can keep those updated on a regular basis. The layout is a bit different from what you have now but everything has been improved, based on feedback we've gathered from clients over the last few months. I'll get back to you in about a week with a draft of the new template so you can have a look and let us know if you'd like to change anything. Cheers, Serg
- 2026-05-05 22:21 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukSo is this to be updated regularly to show recent projects
- 2026-05-05 22:21 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukGreat yes I see this now
- 2026-05-05 22:18 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukI Cabt see a projects section ??
- 2026-04-29 18:17 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Mick, Please take a look at your website now and let us know what you think. We've added the Projects section along with the project you requested, and we've also fixed the form buttons so they're working properly now. Cheers, Serg
- 2026-04-27 13:58 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Mick, yes. We are adding also the projects page and the one project you sent us. I will come back once it's done.
- 2026-04-27 11:06 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukLet me know when it’s sorted please as it’s the main features of getting work through the website
- 2026-04-26 20:42 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Mick, some updates with the forms are causing issues on some websites. We’ll get that fixed ASAP.
- 2026-04-26 20:25 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukI’ve never got anything through the website so not sure if it’s ever worked I’ve just been made aware
- 2026-04-26 20:25 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukOr the get a quote button
- 2026-04-26 20:25 CLIENT · website · Mick O · m.obyrne@hotmail.co.ukThe bottom for get a roof survey doesn’t work on my website