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Maintain Heat LTD

kevin hindle · trading as Maintain-Heat Ltd

🟡 Neutral score 72 Site is live last activity 2026-05-27 (0d ago)
Email
maintainheat@gmail.com
Phone
+447725029186
GHL contact id
if5LzG4jeqspo6HfysJ4
client_key
maintainheat

Why this label (🟡 Neutral)

  • Inputs to Happiness: only the words in the client's last 5 weeks of messages (19 messages).
  • Recency-weighted gratitude hits: 1.47
  • Recency-weighted complaint hits: 0.00
  • score = 50 (baseline) + (1.47 - 0.00) * 15 = 72 -> 🟡 Neutral

Open notes

  • Recent client messages lean positive.

What the client actually said (words that drove the score)

  • recency-weighted hit 2026-05-07 on website (weight 0.57, gratitude:spot on): "Other than the photos being a bit more updated to the ones ive sent over for google, everything else is spot on."
  • recency-weighted hit 2026-05-23 on website (weight 0.90, gratitude:happy with the): "Yeah I’m happy with them, go ahead"

Per-channel status

app channel · Teamwork Quiet

last msg 2026-04-17 · 0 client / 0 team msgs in 5w
No recent client message on this channel.

gbp channel · Teamwork Quiet

last msg 2026-04-17 · 0 client / 0 team msgs in 5w
No recent client message on this channel.

marketing channel · Teamwork Active

last msg 2026-05-27 · 2 client / 2 team msgs in 5w
Client said no worries, would there be anyone that I could ask that your aware of?

website channel · Teamwork Active

last msg 2026-05-27 · 12 client / 8 team msgs in 5w
Client said Hi serg looks really well thank you. With regards to updates on pictures and once I’ve got the AC side of things up and running will that be easy to add on and swap photos around if required

whatsapp · GHL Active

last msg 2026-05-19 · 5 client / 7 team msgs in 5w
Client said 533756 ---

Recent message timeline (last 36 messages, any channel, any role)

  • 2026-05-27 19:45 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    I actually think for the setup of a plan, you could probably get 90% of the way there with GPT 👍
  • 2026-05-27 19:44 CLIENT · marketing · Kevin Hindle · maintainheat@gmail.com
    no worries, would there be anyone that I could ask that your aware of?
  • 2026-05-27 19:42 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Hi @kevin I can only advise on the marketing of them really. I can help with the LTV of each customer but the 'setup' I can't really help with, apologise
  • 2026-05-27 16:46 CLIENT · marketing · Kevin Hindle · maintainheat@gmail.com
    Hi Ash, Seen a couple of time on Insta about service plans for gas engineers, was something I looked into a few yrs back but could never get my head around how to arrange it, how it’s done and what protocols were needed. What are the requirements for doing it and how it’s it set up? Cheers
  • 2026-05-27 16:44 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    Hi serg looks really well thank you. With regards to updates on pictures and once I’ve got the AC side of things up and running will that be easy to add on and swap photos around if required
  • 2026-05-27 07:37 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, It took a little longer than expected, but your website is now live and connected to your domain. Take a look and let us know what you think! https://maintain-heat.co.uk/ Cheers, Serg
  • 2026-05-23 09:46 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, Awesome, I'll set your website to go live today. I'll let you know once it's done. Cheers, Serg.
  • 2026-05-23 09:19 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    Yeah I’m happy with them, go ahead
  • 2026-05-20 16:38 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, I took the photos you sent for your Google Business Profile, along with the project descriptions, and added them to the website too. If you have a look at the Recent Work section now, you'll see the ones that were shared over for the GBP. Let us know if you'd like any changes. Otherwise, your domain is ready, so we just need your go-ahead and we can connect the website to it and make it live. If there's anything else you want to tweak first, just write here and we'll get it sorted as quickly as possible. Cheers, Serg
  • 2026-05-19 18:27 TEAM · whatsapp · Team (user WN7tWwm73LtJPw6SgHVU)
    I'm just finishing up now. I'll grab the recent projects from your Google Business Profile, the ones you submitted, along with the descriptions, and use those to update your Recent Work page. I'll let you know once it's done so you can check it over. If you're happy with everything after that, we can go ahead and make your website live. In the meantime, let me know if there's anything else you'd like to change. Cheers, Serg ---
  • 2026-05-19 18:12 TEAM · whatsapp · Team (user WN7tWwm73LtJPw6SgHVU)
    ok, all good on my side...so we are almost ready for go live ---
  • 2026-05-19 18:05 TEAM · whatsapp · Team (user WN7tWwm73LtJPw6SgHVU)
    nice...I am in...I might need a new one in 2 min...I will let you know...thanks ---
  • 2026-05-19 18:04 CLIENT · whatsapp · kevin hindle
    533756 ---
  • 2026-05-19 18:03 CLIENT · whatsapp · kevin hindle
    334828 ---
  • 2026-05-19 18:02 TEAM · whatsapp · Team (user WN7tWwm73LtJPw6SgHVU)
    sure...sending one now ---
  • 2026-05-19 18:01 CLIENT · whatsapp · kevin hindle
    Sorry pal was driving, try again ---
  • 2026-05-19 17:26 TEAM · whatsapp · Team (user WN7tWwm73LtJPw6SgHVU)
    sent to email: m*****@g*****.com ---
  • 2026-05-19 17:25 TEAM · whatsapp · Team (user WN7tWwm73LtJPw6SgHVU)
    Hi Kevin, this is Serg from the Web dev team...I will make a new request now in a few seconds. You will receive a new code. Please share that with us. Thanks. ---
  • 2026-05-19 17:22 CLIENT · whatsapp · kevin hindle
    YES ---
  • 2026-05-19 17:22 CLIENT · whatsapp · kevin hindle
    Yeah ---
  • 2026-05-19 17:18 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, Thanks for the username and password. The PIN needs to be a fresh one, so we can't use the one you shared. Here's how it works: you'll need to request access, and you'll get an email with a new PIN. The thing is, it expires after 10 to 15 minutes, so we need to move quickly once you get it. That's why I sent you a WhatsApp request. Some clients miss notifications from Teamwork or don't check it as often, so WhatsApp is much easier for something like this. Please accept the request and as soon as you get the PIN in your email, just send it over there straight away. Cheers, Serg
  • 2026-05-19 17:16 TEAM · whatsapp · Team (user WN7tWwm73LtJPw6SgHVU)
    Hi Kevin, This is the Dev team! We’re ready to get your site live 😁 Please tap "Yes" below so we can start the live session and sort the codes out 👍🏼 ---
  • 2026-05-19 08:57 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    Customer is: 161612741 Pin: 2017 Password: MH-2017saG
  • 2026-05-14 19:50 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, yeah that's exactly what we need.
  • 2026-05-14 19:33 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    Hi Serg, only details I have are the GoDaddy login details from there im lost. happy to pass them to you tho if thats what you need
  • 2026-05-12 17:09 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, Yeah, the recent jobs section, I added that because the site needed more pages and that kind of content really helps. I pulled the images from your old website, but since you mentioned you sent some photos over for Google, I'll ask Matt to share those with me and we'll swap them in. Once we've updated the images I'll let you know so you can take another look. If everything looks good then we're ready to push the site live. To move things along, can you make sure you have the domain login details ready, the URL, username and password. If you're not sure where to find them, the team that built your previous site should be able to help with that. Send them over here when you have them. We'll push the site to your domain as soon as you confirm everything is good, but it'd be g...
  • 2026-05-07 19:00 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    mainly in the recent job part. if needed can send updates of any
  • 2026-05-07 18:49 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    seams a few of the images have come from the old website which is more then 7yrs old since touched
  • 2026-05-07 18:49 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    Other than the photos being a bit more updated to the ones ive sent over for google, everything else is spot on.
  • 2026-05-07 13:15 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, No worries, we can totally add that page later. Honestly it's better to wait until you have the photos and details ready, there's not enough to work with right now so it's not worth putting it up half empty. Just come back to us once you have everything together. And if Google Docs is giving you trouble, no need to use it. You can just paste all the details straight in here when you have them. Thanks for sending the Refcom certification, we'll get that added to your website along with the company details. Is there anything else you'd like us to change on the site? Just let us know. Cheers, Serg
  • 2026-05-07 08:36 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    I struggle with google doc for some reason it only finds but if what I needs and not all my file
  • 2026-05-07 08:35 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    📎 [REF1023961.pdf](./media/3546895_52742_REF1023961.pdf)
  • 2026-05-06 19:48 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    is it something we could add at a later date?
  • 2026-05-06 19:48 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    hi Serg, im that fresh into it im not to sure on pricing atm however I am with a AC engineer in a few weeks so ill be able to add some photos soon.
  • 2026-05-01 14:45 TEAM · website · Web Team · web-team@tradegrow.co.uk
    Hi Kevin, Sorry for the late reply! To add the AC installations as a new service to your website, we'll need a few details from you, like a service description, a rough pricing range, some FAQs, and any images you have. To make it easy, I'll share a Google Doc and a Google Drive folder with you. Just add the images to the Drive and fill in the service details in the Doc, and we'll get it added to the site straight away. We'll also add your REFCOM certification in the footer while we're at it. Google Doc: https://docs.google.com/document/d/1gRtF2jhIYiglh9cc0t6LylJMmO-2TbB1xRrNR-Ys-4U/edit?usp=sharing Google Drive: https://drive.google.com/drive/folders/1RW7QUjEwp1GEgakITM7Dq_KiyRgnFmTp?usp=sharing Thanks Kevin, have a great day! Cheers, Serg
  • 2026-04-29 14:38 CLIENT · website · Kevin Hindle · maintainheat@gmail.com
    Hi, just seeing if there is any update with the website