JWD

james davis · trading as JWDHeating

🟢 Happy score 98 Client Review last activity 2026-05-28 (0d ago)

Open in GHL Open in Teamwork Open AI Tracker row Email sales@jwdheating.co.uk

sales@jwdheating.co.uk

Phone

(none)

GHL contact id

YGye5haKvy342enAAPO3

client_key

jwd

Why this label (🟢 Happy)

Inputs to Happiness: only the words in the client's last 5 weeks of messages (71 messages).
Recency-weighted gratitude hits: 3.19
Recency-weighted complaint hits: 0.00
score = 50 (baseline) + (3.19 - 0.00) * 15 = 98 -> 🟢 Happy

Open notes

Recent client messages lean positive.

What the client actually said (words that drove the score)

recency-weighted hit 2026-05-12 on marketing (weight 0.79, gratitude:great work, gratitude:well done): "60 reviews in 24 hours. Well done guys that’s great work"
recency-weighted hit 2026-05-12 on marketing (weight 0.80, gratitude:great work, gratitude:well done): "Well done guys great work. How do we pick a winner??"

Per-channel status

app channel · Teamwork Active

last msg 2026-05-11 · 32 client / 25 team msgs in 5w

Client said Is there a option on your app to auto invoice people once a month? Trying to get up our service plan??

Open app chat

gbp channel · Teamwork Quiet

last msg 2026-05-03 · 2 client / 2 team msgs in 5w

Client said Thank you 🙏

Open gbp chat

marketing channel · Teamwork Active

last msg 2026-05-28 · 31 client / 24 team msgs in 5w

Client said @ash would you need more or this ok??

Open marketing chat

website channel · Teamwork Active

last msg 2026-05-27 · 6 client / 5 team msgs in 5w

Client said Thanks

Open website chat

Recent message timeline (last 60 messages, any channel, any role)

2026-05-28 16:16 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk

That's fine, working on it
2026-05-28 16:14 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

@ash would you need more or this ok??
2026-05-28 13:50 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

📎 [C544D27D-952D-4E5E-AF26-162AD9307B20.jpeg](./media/3550791_53031_C544D27D-952D-4E5E-AF26-162AD9307B20.jpeg)
2026-05-28 13:50 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

📎 [82334A36-A367-4E51-A9F1-964E3E8E6CA3.jpeg](./media/3550790_53030_82334A36-A367-4E51-A9F1-964E3E8E6CA3.jpeg)
2026-05-28 13:49 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

📎 [51029AB9-63FD-467A-A81A-04AFDE96EF5A.jpeg](./media/3550789_53029_51029AB9-63FD-467A-A81A-04AFDE96EF5A.jpeg)
2026-05-28 13:49 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

📎 [170CDD90-3F33-46D3-919A-2252AC8F81A9.jpeg](./media/3550788_53028_170CDD90-3F33-46D3-919A-2252AC8F81A9.jpeg)
2026-05-28 13:48 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

📎 [60277F97-411E-4C20-87B5-5F9E2EDEDDEC.jpeg](./media/3550787_53027_60277F97-411E-4C20-87B5-5F9E2EDEDDEC.jpeg)
2026-05-27 20:08 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk

Yes please, a few to choose from would be nice
2026-05-27 20:07 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Would you like a photo??
2026-05-27 20:06 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Hi @ash Yeah if you this so Can I leave that with you?
2026-05-27 19:59 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk

Hi @james We can...do you think it's optimal to list what's included in the initial email? Would a finished picture not be a better choice?
2026-05-27 14:13 CLIENT · website · James Davis · sales@jwdheating.co.uk

Thanks
2026-05-27 13:10 TEAM · website · Web Team · web-team@tradegrow.co.uk

Awesome, if you're happy with everything, we can get your site live later today or tomorrow morning.
2026-05-27 13:08 CLIENT · website · James Davis · sales@jwdheating.co.uk

Website looks good to Me
2026-05-27 13:07 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Hi guys Can we get this sent out to all on our emailed list please 🙏
2026-05-27 13:07 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Dear Customer, Beat the heat this summer with our professionally fitted 2.5kW air conditioning units from just £1300. What’s Included: * 1 length of trunking * One outlet wall cover * Cable * Pipe and lagging * Installation Installation Requirements: * Indoor socket within 2 metre of the outdoor unit * standard in and out install Our systems are ideal for homes, bedrooms, offices, and garden rooms — providing efficient cooling and heating all year round. All installations are carried out by experienced engineers with quality workmanship guaranteed. To book your installation or request more information, simply reply to this email or contact Hayley on 07776 009239. Kind regards, JWD Heating
2026-05-26 19:52 TEAM · website · Web Team · web-team@tradegrow.co.uk

Hi James, All your edits are done, go ahead and take a look. If you're happy with everything and don't need any more changes, just let us know and we can have your site live within a day or two. I can also see you've already shared your domain details with us, so we're ready to go on our end. Cheers, Serg
2026-05-26 17:38 CLIENT · website · James Davis · sales@jwdheating.co.uk

Hi ya Is the new website live yet?? Thanks James and Hayley
2026-05-18 07:27 CLIENT · website · James Davis · sales@jwdheating.co.uk

Good morning Yes please Kind regards
2026-05-17 20:34 TEAM · website · Web Team · web-team@tradegrow.co.uk

Hi James, Is this everything you want to change on the website? If so, please confirm and we'll get started on the changes. Cheers, Serg
2026-05-16 19:17 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Hi James, you just need to click on the word "reviews" and a new window will pop up 👍
2026-05-16 18:23 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Thank I can’t work it out 🥴
2026-05-14 10:25 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Hi James, I've just checked your Facebook profile and it allows me to go through the steps to leave a review. They just need to click on the reviews section under details and follow the steps 👍
2026-05-14 09:56 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Can one of yous see if you can leave us a Facebook review had a customer telling me she couldn’t ??
2026-05-13 09:12 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Yeah absolutely, we can set up campaigns like that 👍 The current campaigns allow us to monitor things such as clicks, responses and engagement, so we can apply similar tracking to future campaigns too. For example, next month we could run a “share this link” or giveaway style campaign which sends people to a landing page or form so we can track activity and interest from the campaign.
2026-05-13 09:02 CLIENT · website · James Davis · sales@jwdheating.co.uk

Good morning Info requested VAT NUMBER 442124924 Trade body reg Gas safe 663997 Refcom registered for AC Ref 1020485
2026-05-13 07:45 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

What other campaign ideas do you guys have? I was thinking, maybe next month do one where they share that link to get them on our email list, but I have no way of knowing how you had monitoring
2026-05-13 07:45 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

And schedule it in
2026-05-13 07:44 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Yeah I’m going to get the video ready hopefully later today
2026-05-13 07:07 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Morning James, the campaign ended yesterday at 7pm and you will need to do the draw this Sunday at 7pm on your Facebook page 👍
2026-05-13 06:46 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Good morning Whens the campaign end
2026-05-12 21:13 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

You will be doing the draw James on Facebook 👍
2026-05-12 21:11 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

@Natty is that something g you do or us??
2026-05-12 19:26 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

111 in 24 hours 👌
2026-05-12 19:25 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Great result 💪
2026-05-12 19:22 TEAM · marketing · Natty Anderson · info@tradegrow.co.uk

Simplest and fairest method: 1. Put all 110 names into: * Excel * Google Sheets * or a random name picker website 2. Number them: * 1–110 3. Use a random number generator: * Google “random number generator” * set min = 1 * max = 110 4. Whatever number comes out = the winner. For transparency, a lot of businesses: * screen record the draw * or do it live on Facebook That helps show it was fair. @matttradegrowcouk
2026-05-12 19:20 TEAM · marketing · Natty Anderson · info@tradegrow.co.uk

That’s mega James!
2026-05-12 19:05 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Over 110 I believe
2026-05-12 19:05 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Well done guys great work. How do we pick a winner??
2026-05-12 08:04 TEAM · marketing · Natty Anderson · info@tradegrow.co.uk

That’s awesome James! Buzzing for you 🙏🎉
2026-05-12 07:30 TEAM · website · Web Team · web-team@tradegrow.co.uk

Good Morning James. Sure we can change any of those details. Just write them here and let us know once you are done with all the changes on the website so we can start working on them.
2026-05-12 07:15 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

60 reviews in 24 hours. Well done guys that’s great work
2026-05-12 06:49 CLIENT · website · James Davis · sales@jwdheating.co.uk

Good morning Just reading though the website it looks good to me. Our Powerflush start at £595 up to 9 rads then £55 per rad after that. Can that be amended
2026-05-11 19:26 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Yes, it went live earlier and you've now gone over 300 reviews 👌 it's normal to get a few responses from customers asking if it's genuine 👍
2026-05-11 19:10 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Hi Matt Yes I guess it started had a fair few customers asking if I have been cloned and is it a scam. Just to let you know
2026-05-11 14:30 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Hi James. The campaign has been set to go Live from 18:57 today. A series of SMS and emails will be sent over the next 24 hours and the draw will be on Sunday at 7pm on Facebook. Your current reviews stand at 263.
2026-05-11 09:19 TEAM · app · Matt Hollinshead · matt@tradegrow.co.uk

The app can handle recurring monthly subscription payments through Stripe, however it’s not really designed to be a full accounting/invoicing system. If you’re looking for proper automated monthly invoicing, bookkeeping and accounting functionality, you may be better using a dedicated system such as Xero or QuickBooks alongside the app depending on exactly what you need.
2026-05-11 09:13 TEAM · app · Natty Anderson · info@tradegrow.co.uk

@matttradegrowcouk can you advise on the invoice situation within the app please 🙏
2026-05-10 21:46 TEAM · website · Web Team · web-team@tradegrow.co.uk

Hi James, Your new website's first draft is ready for you to have a look at! 🎉 I've put together a Google Doc with everything you need to know before checking the site, including a few small things we still need from you. Google Doc link: https://docs.google.com/document/d/1PjPF45unK7I8YJ1c9aeR6m3ZM8ZkGRJxOyj6LqjWqJk/edit?usp=sharing I've also set up a Google Drive folder. If you've got any extra photos or videos you'd like added to the site, just drop them in there. Google Drive link: https://drive.google.com/drive/folders/1epXiMoQqjV2YMpKEHk6U3PfxK3k_12l4?usp=sharing If you want to change anything, you can either add comments straight into the Google Doc or reply here on Teamwork. Cheers, Serg
2026-05-10 16:03 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Yes 7pm is fine, I'll get everything set up ready for Sunday. You can add contacts directly through your app 👍
2026-05-10 15:47 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

@matttradegrowcouk will adding the contact via the app or that link will give us the same out come? Thanks James
2026-05-10 15:44 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

What would you suggest?? 7pm??
2026-05-10 13:13 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Hi James, yes I was waiting for you to confirm what time in Sunday you want to do the draw. Once confirmed, I'll set it up 👍
2026-05-10 12:15 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Sorry is this running or was you waiting on something from us
2026-05-07 21:56 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Thanks, I'll get the campaign set up and let you know when it's ready to go. The day and time is entirely up to you. Sunday is fine, what time is best? Quick guide below on how to add contacts but if you struggle, please let me know: 1. Log into the app 2. Click Contacts on the left-hand menu 3. Press the green + Add Contact button (top right) 4. Enter the customer details: - First name - Last name - Mobile number - Email address (if available) 5. Add any tags if required 6. Press Save The contact will now appear in your contacts list.
2026-05-07 19:55 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Hi Matt. Facebook please, and give away £150 and free boiler safety check, what day and time would you suggest?? Sunday?? How do we add new people please Thanks
2026-05-07 12:11 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Hi James and Hayley. I've uploaded all of you contacts. Are you happy for me to set up the Google review boost campaign for you? Do you know which social you'll be drawing the giveaway on, how much for and the day and the time?
2026-05-07 08:27 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk

Thanks Hayley. I'll get the contacts added. You can add any contacts to your account manually going forward. It's quite straightforward but if you get stuck, please let me know.
2026-05-07 06:36 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Hi Matt It’s Hayley Can you please use the first list with the most contacts on pls as this has been made taking data from 2 apps we were using Going forward I’ll make a new list of our new customers we get coming through and send over to you monthly/weekly whatever you prefer so they can added to the mailing list? Thanks Hayley
2026-05-07 05:47 CLIENT · marketing · James Davis · sales@jwdheating.co.uk

Good morning I’ll talk to Hayley when she’s up. I’m sure ash said your computer’s remove the duplicates. The thing is we are getting new customers everyday. So how are we adding the new one?? Though that link you sent us??? Kind regards James