JME Heating Solutions
joseph edwards
🟡 Neutral
score 44 Client Review
last activity 2026-05-22 (6d ago)
Email
joseph29922@icloud.com
Phone
+447756518118
GHL contact id
ydlnDIP7o7o1TccJnY0s
client_key
jmeheatingsolutions
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (54 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 0.42
- score = 50 (baseline) + (0.00 - 0.42) * 15 = 44 -> 🟡 Neutral
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-04-30 on email (weight 0.42, complaint:frustrat): "**Subject:** Re: 🥳 Welcome to your new Trade Grow App **From:** joseph29922@icloud.com **To:** ash@mail.tradegrow.co.uk <html class="app..."
Per-channel status
website channel · Teamwork Active
Client said hi serg thanks for clearing that up ill try to get two blog posts done this week and send them to you. thanks for your help
whatsapp · GHL Quiet
Client said Hi mate just going through the trade grow tutorial. Realised my google business is set up in a personal email. I’ve got to wait 7 days until that’s transferred over to my business email.
I have noticed that my google business profile doesn’t have a tick by it on trade grow is t...
Recent message timeline (last 60 messages, any channel, any role)
- 2026-05-19 06:18 CLIENT · marketing · Joe Edwards · joseph29922@icloud.comokay thanks for that matt
- 2026-05-19 06:17 CLIENT · website · Joe Edwards · joseph29922@icloud.comhi serg thanks for clearing that up ill try to get two blog posts done this week and send them to you. thanks for your help
- 2026-05-18 07:17 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Joe, Awesome, thanks for the detailed list, this is perfect! So for the projects, share them just like you did, with a quick description each. The one thing I'd like you to think about is the location. If you remember where the job was done, great. If not, just let us know which area you'd like us to link it to. Location is really important here because it helps us target your area and get you better results in search for that specific location. So the plan is two projects and one blog per month. For the blog, if you don't have any ideas yet, no worries. I'll come back to you in a week or so with something to help us get that going. Let us know when you are done with all the edits so we can start working on them. Cheers, Serg
- 2026-05-17 14:07 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi Joe 👋 For heating businesses, simple usually works best. I’d focus on: • Recent jobs completed (before/after photos if possible) • Customer reviews • Tips/advice homeowners might find useful • Team/day-to-day posts to show who you are • Short videos explaining common issues • Seasonal reminders (servicing, winter prep etc) For followers, consistency is the main thing. Posting regularly, sharing work into local groups where relevant, asking happy customers to follow/review, and engaging with comments all helps over time. The businesses we see doing well are usually the ones posting consistently and staying active 👍
- 2026-05-17 12:54 CLIENT · website · Joe Edwards · joseph29922@icloud.com[Deleted]
- 2026-05-17 12:52 CLIENT · website · Joe Edwards · joseph29922@icloud.comcan you change the list of services at the bottom of the web page so it says boiler repairs under boiler installation please
- 2026-05-17 12:51 CLIENT · website · Joe Edwards · joseph29922@icloud.comon the main website banner please could you change the text from "Boilers, services, and radiators across Staffordshire and Cheshire" to "boiler installation, service and repairs across Staffordshire and Cheshire"
- 2026-05-17 12:47 CLIENT · website · Joe Edwards · joseph29922@icloud.comand also change the opening hours to 24/7 7 days a week please
- 2026-05-17 12:47 CLIENT · website · Joe Edwards · joseph29922@icloud.comis it possible to take my address off the website to please
- 2026-05-17 12:45 CLIENT · website · Joe Edwards · joseph29922@icloud.comthe text i want changing currently says "Family-run heating engineers in Stoke-on-Trent. Gas Safe boilers, services, and radiator work across Staffordshire and Cheshire."
- 2026-05-17 12:45 CLIENT · website · Joe Edwards · joseph29922@icloud.comon the google reviews link at the bottom of the website could you change the text to the following please " A family-run central heating company based in Stoke-on-Trent. Covering all your boiler install, service and breakdown work across Staffordshire and Cheshire."
- 2026-05-17 12:40 CLIENT · website · Joe Edwards · joseph29922@icloud.comon the boiler price range can you change it to £2000-£4000 please
- 2026-05-17 12:27 CLIENT · marketing · Joe Edwards · joseph29922@icloud.comhi just after some advice on what type of posts should i post on my facebook page and how would you advice gaining new followers
- 2026-05-17 12:25 CLIENT · website · Joe Edwards · joseph29922@icloud.comon the boiler servicing section of the website can you change the pricing to starting from £75 please
- 2026-05-17 12:19 CLIENT · website · Joe Edwards · joseph29922@icloud.comi have loads more jobs to send you if theyre any use. is this the coirrect place to send them?
- 2026-05-17 12:17 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3149.PNG](./media/3549160_52901_IMG_3149.png)
- 2026-05-17 12:16 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3152.PNG](./media/3549159_52900_IMG_3152.png)
- 2026-05-17 12:16 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3150.PNG](./media/3549158_52899_IMG_3150.png)
- 2026-05-17 12:16 CLIENT · website · Joe Edwards · joseph29922@icloud.comthe next job is a strip down service on a potterton heat max the boiler was 11 years old and had never had a strip down service which is recomended every 4 years. this is what i found a extreamly dirty main heat exchanger. you can see the before and after pictures of the heat exchanger below. on the same boiler i changed a leaking hall sensor and ntc sensor and the main burner seal and ignition electrodes
- 2026-05-17 12:14 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3148.PNG](./media/3549156_52898_IMG_3148.png)
- 2026-05-17 12:14 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3147.PNG](./media/3549155_52897_IMG_3147.png)
- 2026-05-17 12:14 CLIENT · website · Joe Edwards · joseph29922@icloud.comthe next boiler fault if a blocked condense trap on a ideal combi boiler the customer reported a L2 fault upon investigation i found a blocked condensate trap fault fixed within 10 mins of being oin site
- 2026-05-17 12:12 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3161.PNG](./media/3549153_52896_IMG_3161.png)
- 2026-05-17 12:11 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3162.PNG](./media/3549152_52895_IMG_3162.png)
- 2026-05-17 12:11 CLIENT · website · Joe Edwards · joseph29922@icloud.comboiler repair on a main eco elite. customer reported a leak under boiler. upon investigation i found the diverter to be leaking. swapped the daverter head and cartridge on the same day to get customer leak free again
- 2026-05-17 12:10 CLIENT · website · Joe Edwards · joseph29922@icloud.comi also do boiler repairs/break downs could you add it as a service i offer on the website please ill send a few break down pictures over next
- 2026-05-17 12:09 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3160.PNG](./media/3549149_52894_IMG_3160.png)
- 2026-05-17 12:08 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3159.PNG](./media/3549148_52893_IMG_3159.png)
- 2026-05-17 12:08 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3158.PNG](./media/3549147_52892_IMG_3158.png)
- 2026-05-17 12:08 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3156.PNG](./media/3549146_52891_IMG_3156.png)
- 2026-05-17 12:08 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3155.PNG](./media/3549145_52890_IMG_3155.png)
- 2026-05-17 12:07 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3154.PNG](./media/3549144_52889_IMG_3154.png)
- 2026-05-17 12:07 CLIENT · website · Joe Edwards · joseph29922@icloud.comthese next few pictures are of various boilers ive done i dont know if any of them are any use for the website
- 2026-05-17 12:06 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3142.PNG](./media/3549142_52888_IMG_3142.png)
- 2026-05-17 12:06 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3141.PNG](./media/3549141_52887_IMG_3141.png)
- 2026-05-17 12:06 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3138.PNG](./media/3549140_52886_IMG_3138.png)
- 2026-05-17 12:06 CLIENT · website · Joe Edwards · joseph29922@icloud.comthe next few pictures are the start and finish of a combi boiler conversion. a great option for people wanting to save space and improve system efficency and performance
- 2026-05-17 12:03 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3140.PNG](./media/3549138_52885_IMG_3140.png)
- 2026-05-17 12:03 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3139.PNG](./media/3549137_52884_IMG_3139.png)
- 2026-05-17 12:03 CLIENT · website · Joe Edwards · joseph29922@icloud.comthe next 2 pictures are how i protect peoples homes with dust sheets and plastic carpet protector
- 2026-05-17 12:02 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3136.PNG](./media/3549135_52883_IMG_3136.png)
- 2026-05-17 12:02 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3137.PNG](./media/3549134_52882_IMG_3137.png)
- 2026-05-17 12:02 CLIENT · website · Joe Edwards · joseph29922@icloud.comthe next 2 pictures are the before and after pictures of a under sink water heater i fitted in a local cafe. to provide hot water to a kitchen sink and hand wash basin
- 2026-05-17 11:59 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3145.PNG](./media/3549132_52881_IMG_3145.png)
- 2026-05-17 11:59 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3144.PNG](./media/3549131_52880_IMG_3144.png)
- 2026-05-17 11:59 CLIENT · website · Joe Edwards · joseph29922@icloud.com📎 [IMG_3143.PNG](./media/3549130_52879_IMG_3143.png)
- 2026-05-17 11:58 CLIENT · website · Joe Edwards · joseph29922@icloud.comthe pictures below this text are all for 1 job they show a strip down service of a ideal logic combi boiler and how ive cleaned the main heat exchanger and changed the boilers ignition electrode
- 2026-05-17 11:56 CLIENT · website · Joe Edwards · joseph29922@icloud.comon the main banner of my website could you change the picture to this please 📎 [IMG_3166.PNG](./media/3549128_52878_IMG_3166.png)
- 2026-05-17 10:36 CLIENT · website · Joe Edwards · joseph29922@icloud.comhttps://www.facebook.com/profile.php?id=61566675545251
- 2026-05-17 10:27 CLIENT · website · Joe Edwards · joseph29922@icloud.comhi serg the website looks great im just in the proses of getting a company uniform sorted. i do have some more pictures i can send over of my work and a link to my facebook page. ill send them over now
- 2026-05-17 10:25 CLIENT · gbp · Joe Edwards · joseph29922@icloud.comthanks natty looks great
- 2026-05-16 18:34 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Joe, Your new website's first draft is ready for you to have a look at! Before you check the site, have a quick read through the points below so you know what to look out for. Things we still need from you: Photos of your services. Right now each service has only one picture, so any extra photos you've got would be great. Any videos of you or the team working on jobs would also be brilliant if you have them. A picture of yourself. We'd like to pop one on the "Why Choose Us" section and the About page. Photos of your team if you have any. Social media links. We've only put Google in there for now, so if you're on Facebook, Instagram, or anywhere else, send those over too. A quick note on the projects and blogs. You'll see two sample projects and two blog posts on the site. Th...
- 2026-05-15 19:22 CLIENT · email · joseph edwardsSubject: Re: 🚨 Joseph...this is your weekly reminder! From: joseph29922@icloud.com Hi thanks for pointing this out. How do you expect me to send my weekly jobs to you do you have an example of what you expect from me for the post? Also I have some new pictures that could be good for my website/google where should I send them? Cheers Joe On 15 May 2026, at 16:35, Ash <ash@mail.tradegrow.co.uk> wrote: Reminder To Send Us Your Weekly Updates 📆 Hi Joseph, This is your weekly reminder to send us your Google Profile update info 😁 All we need is for you to send us updates of what you've been getting up to this week! We can update ...
- 2026-05-03 14:11 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Joe, I have made you a Google Reviews QR Screensaver, save this to your phone to help with collecting reviews there and then on a job, or you can use the auto reviews chaser within the TG app :slightly_smiling_face: 📎 [jme google qr.png](./media/3546277_52715_jme_google_qr.png)
- 2026-05-02 11:13 CLIENT · whatsapp · joseph edwardsHi mate just going through the trade grow tutorial. Realised my google business is set up in a personal email. I’ve got to wait 7 days until that’s transferred over to my business email. I have noticed that my google business profile doesn’t have a tick by it on trade grow is this something I can sort? ---
- 2026-04-30 15:34 CLIENT · email · joseph edwardsSubject: Re: 🥳 Welcome to your new Trade Grow App From: joseph29922@icloud.com Hi I’ve been able to log in. Thanks for sorting that. I’ll start trying to get to grips with the system tomorrow. Cheers Joe On 29 Apr 2026, at 21:04, Ash <ash@mail.tradegrow.co.uk> wrote: Welcome To Your 🥳 Trade Grow App 🥳 Hi Joseph We’re aware of how frustrating it can be to get us all the information we’ve asked for and to fill out the forms, so thanks for digging in!! BEFORE YOU CONTINUE ... STAR (ADD TO FAVOURITES) ⭐️ THIS EMAIL SO YOU CAN REFER BACK TO IT IF/WHEN YOU NEED TO. Welcome to your new Trade Grow System !! 😁 Firstly, we...
- 2026-04-30 05:20 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi Joe, Great News! Your Trade Grow App is ready! When you get chance, can you confirm that you have received the following info via email (please check junk/spam) & that you have been able to log in successfully please 1 - Your tradegrow app username 2 - Your tradegrow app password 3 - Your enquiries link to send to potential clients Thanks - Natty.
- 2026-04-29 20:05 TEAM · email · Team (user qJZRZabfr3qC8RcuAnoq)Subject: 🔗 Enquiries Survey Link From: Ash <ash@mail.tradegrow.co.uk> Hi Joseph You will notice I make reference to your 'Enquiries Survey' during the instructional videos. As promised, the link for your Enquiries Survey is below... <a target="_blank" rel="noopener noreferrer nofollow" class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="https://app.jmeheatingsolutions.tradegrow.co.uk/survey" title="https://app.jmeheatingsolutions.tradegrow.co.uk/survey"> app.jmeheatingsolutions.tradegrow.co.uk/survey You shoul...
- 2026-04-26 19:45 TEAM · whatsapp · TeamRight ok 👍🏼 we’ve done this before mate, many, many times. Trust the process 👊🏼 ---
- 2026-04-26 18:48 CLIENT · whatsapp · joseph edwardsThanks for the re assurance mate. No I’m not vat registered ---