J.E.P Plumbing
john payne · trading as J E P Plumbing and Heating Ltd
🟡 Neutral
score 35 Cancelled
last activity 2026-05-22 (5d ago)
Email
jpayneplumbing@gmail.com
Phone
+447969121674
GHL contact id
1ogA0Avv9IVGegFSZQwa
client_key
jepplumbing
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (2 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 1.00
- score = 50 (baseline) + (0.00 - 1.00) * 15 = 35 -> 🟡 Neutral
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-04-27 on app (weight 1.00, complaint:refund): "it’s been a while now since I last messaged asking what’s happening with the website? from your message you said I would of heard back la..."
Per-channel status
app channel · Teamwork Quiet
Client said it’s been a while now since I last messaged asking what’s happening with the website? from your message you said I would of heard back last month. still nothing from you guys. is it possible to get a refund as I’ve had no contribution from you lot whatsoever. I’ve posted stuff...
Recent message timeline (last 6 messages, any channel, any role)
- 2026-04-28 09:13 TEAM · app · Ash Anderson · ash@tradegrow.co.ukGood morning @john thank you for your message and I’m sorry you’re feeling this way. Can I suggest we organise a call please as I’d like to run through some bits with you as well as offer a resolution that I’m sure you’ll find works well for you? If you can let me know what your availability is for tomorrow, Thursday or Friday I’m sure we can get together 👍🏼 Cheers
- 2026-04-28 06:45 TEAM · app · Natty Anderson · info@tradegrow.co.ukThe updates are there 📎 [E2AB10C0-B25E-4593-9DDC-A8CC7BD17061.png](./media/3545472_52648_E2AB10C0-B25E-4593-9DDC-A8CC7BD17061.png)
- 2026-04-28 06:45 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi John… In regards to your friend not being able to see anything on Google, what is he looking for? Are you referring to the weekly updates or are you posting things yourself?
- 2026-04-27 22:08 TEAM · app · Matt Hollinshead · matt@tradegrow.co.ukHi John. Sorry you've not had a response. Can you give me a bit more info on what you're currently waiting for? Are you having a new website built? What date did you sign up with us? Have you put together a list of your previous contacts so that we can look at running some campaigns for you?
- 2026-04-27 20:50 CLIENT · app · John P · jpayneplumbing@gmail.comit’s been a while now since I last messaged asking what’s happening with the website? from your message you said I would of heard back last month. still nothing from you guys. is it possible to get a refund as I’ve had no contribution from you lot whatsoever. I’ve posted stuff on my google profile but when I got a friend to check he sees nothing. I’m working really hard my end.
- 2026-04-27 20:47 CLIENT · app · John P · jpayneplumbing@gmail.comHi Ash,