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Heritage heating services Ltd

ross maggs

🟡 Neutral score 61 No website in scope last activity 2026-05-28 (0d ago)
Open in GHL Open in Teamwork Email info@heritageheatingservicesltd.co.uk
Email
info@heritageheatingservicesltd.co.uk
Phone
+447850681377
GHL contact id
j3VEtexMC5xtUClvdTAh
client_key
heritageheatingservices

Why this label (🟡 Neutral)

  • Inputs to Happiness: only the words in the client's last 5 weeks of messages (40 messages).
  • Recency-weighted gratitude hits: 1.49
  • Recency-weighted complaint hits: 0.77
  • score = 50 (baseline) + (1.49 - 0.77) * 15 = 61 -> 🟡 Neutral

Open notes

  • Recent client messages lean positive.

What the client actually said (words that drove the score)

  • recency-weighted hit 2026-05-06 on whatsapp (weight 0.62, gratitude:really happy with): "We are really happy with our current look of our website. And the layout. We noticed you look after heat hub in Bristol and I’m not sure ..."
  • recency-weighted hit 2026-05-21 on whatsapp (weight 0.77, complaint:disappointed): "Hi ash could we possibly split into a 6 month agreement? £994 per month for 6 months. Or we pay the £1998 down payment now. Add the e..."
  • recency-weighted hit 2026-05-21 on whatsapp (weight 0.88, gratitude:you guys are): "Not really obviously you guys are the experts. I’m just keen for understanding feedback from other gas engineers you guys work with. Woul..."

Per-channel status

app channel · Teamwork Active

last msg 2026-05-28 · 0 client / 2 team msgs in 5w
No recent client message on this channel.
Open app chat

gbp channel · Teamwork Active

last msg 2026-05-28 · 0 client / 2 team msgs in 5w
No recent client message on this channel.
Open gbp chat

marketing channel · Teamwork Active

last msg 2026-05-28 · 0 client / 2 team msgs in 5w
No recent client message on this channel.
Open marketing chat

website channel · Teamwork Active

last msg 2026-05-28 · 0 client / 2 team msgs in 5w
No recent client message on this channel.
Open website chat

whatsapp · GHL Active

last msg 2026-05-28 · 39 client / 33 team msgs in 5w
Client said 📎 [0bc11065-6e0b-4659-857e-0ea0c136b1b5.jpeg](media/d76df759_0bc11065-6e0b-4659-857e-0ea0c136b1b5.jpeg) ---
Open in GHL

Recent message timeline (last 60 messages, any channel, any role)

  • 2026-05-28 18:04 CLIENT · whatsapp · ross maggs
    📎 [0bc11065-6e0b-4659-857e-0ea0c136b1b5.jpeg](media/d76df759_0bc11065-6e0b-4659-857e-0ea0c136b1b5.jpeg) ---
  • 2026-05-28 18:04 CLIENT · whatsapp · ross maggs
    Hi ash went to accept but looks like there is an error ---
  • 2026-05-28 15:40 TEAM · website · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for anything related to your website 🖥️ You can request changes, report issues, or ask questions about how your site works! If you want edits, please be as clear as possible so we can get them done quickly. This helps us keep your website running smoothly and up to date 👍🏼
  • 2026-05-28 15:40 TEAM · website · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-28 15:40 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for all marketing discussion 🤝 This includes campaigns like referrals, offers, seasonal messages etc If you want help creating or improving something, just drop it in here 👍🏼
  • 2026-05-28 15:40 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-28 15:40 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for your Google Business Profile 🔥 Anything you want to ask or discuss, it goes in here. Weekly update form: https://forms.gle/m4JyQpf1cTeQrT6w6 The more you share, the better your results!
  • 2026-05-28 15:40 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-28 15:40 TEAM · app · Ash Anderson · ash@tradegrow.co.uk
    Use this channel for anything to do with your Trade Grow app (CRM) 📲 This includes pipelines, automations, messages, and general system questions. If something is not working or you want something improved, let us know here. We will guide you or fix it so everything runs as it should 💪🏼
  • 2026-05-28 15:40 TEAM · app · Ash Anderson · ash@tradegrow.co.uk
    Ash created the channel.
  • 2026-05-28 09:49 CLIENT · email · ross maggs
    Subject: Heritage Heating Services Ltd From: Ross Maggs <info@heritageheatingservicesltd.co.uk> Hi Ash I hope you are well. Ross asked me to get in touch because we would like to go ahead with starting up with Trade Grow. Can you please let me know what you need from me to get started? BUILT is asking to hand over the remaining website components. Once they complete this stage the website will go offline, which we want to avoid. I have the GoDaddy and Webflow details I can send to you. Look forward to working with you. Many thanks, Amelia -- Kind regards, Amelia Care Admin Manager Heritage Heating Services Ltd 0117 427 8963 www.heritageheatingservicesltd.co.uk ---
  • 2026-05-28 09:29 CLIENT · whatsapp · ross maggs
    I’m not sure please discuss with Amelia. We may be able to delay the transfer till next Tuesday? ---
  • 2026-05-28 09:20 TEAM · whatsapp · Team
    We don't have anyone available at all today to help with website transfers unfortunately. Why has that process been started already? And where are you transferring it to? why do you think it will go down?? ---
  • 2026-05-28 09:18 CLIENT · whatsapp · ross maggs
    That’s fine Amelia will contact you today. I’m flat out so going to get her to sort everything with you for now. We are having domains and the webpage transfer process today so would you guys be able to ensure the Westside currently stays live with immediate effect as it will go down once transferred? ---
  • 2026-05-28 09:16 TEAM · whatsapp · Team
    Hi Ross Ok, no problem. We're at capacity this week, the team will start first thing Monday morning for you though 👍🏼 ---
  • 2026-05-28 09:10 CLIENT · whatsapp · ross maggs
    Hi ash Amelia will contact you via email today to sign up and make first installment ---
  • 2026-05-22 15:42 TEAM · whatsapp · Team
    Hi Ross Ok great, I’ll just need to confirm we have capacity when you decide you want to start 👍🏼 or I could take a deposit to secure one of our 4 onboarding slots for whichever week you like? Regarding the payment, I’ll send you a link when you’re ready which will be a recurring payment for the agreed duration. ---
  • 2026-05-22 15:22 CLIENT · whatsapp · ross maggs
    Hello ash, hope your well. We would like to move forward with agreement at the end of this month. Do we set up a standing order? ---
  • 2026-05-21 19:54 CLIENT · whatsapp · ross maggs
    Thanks! ---
  • 2026-05-21 19:53 TEAM · whatsapp · Team
    It massively varies to be honest, we’ve just got one of our guys 3 installs and waiting a 4th for confirmation though for less than £100 in ad spend! I’ll see if I can find the screenshots if you like? If you think that’s a decent return, I’d be happy to manage your ads for you too? And obviously that’s only 1 source of leads. Off to bed now though 👍🏼 catch up soon ---
  • 2026-05-21 19:43 CLIENT · whatsapp · ross maggs
    Not really obviously you guys are the experts. I’m just keen for understanding feedback from other gas engineers you guys work with. Would you say you double the incoming leads? ---
  • 2026-05-21 19:40 TEAM · whatsapp · Team
    Yes, we utilise lots of AI in our delivery. Are you referring to anything specific? ---
  • 2026-05-21 19:39 CLIENT · whatsapp · ross maggs
    No that’s cool mate, just to clarify do you run ai bots etc all within the package? I’m keen to add additional engineers one now one by the end of our 12 months. So I’m keen to get some feedback on what to expect from you guys working with us ---
  • 2026-05-21 19:32 TEAM · whatsapp · Team
    Happy to mention blogs specifically if you’d like me to? But if I listed everything we did in the SEO programme it would take up pages 😅 ---
  • 2026-05-21 19:31 TEAM · whatsapp · Team
    Blogs are in the SEO package And the ads are mentioned below ---
  • 2026-05-21 19:29 TEAM · whatsapp · Team
    It didn’t? Let me check 👍🏼 ---
  • 2026-05-21 19:28 CLIENT · whatsapp · ross maggs
    Didn’t mention anything about the blogs you were doing or the ads you are Running for us mate ---
  • 2026-05-21 18:01 CLIENT · whatsapp · ross maggs
    Cheers mate I will get back to you tomorrow ---
  • 2026-05-21 17:56 TEAM · whatsapp · Team
    Just sent that over Ross ---
  • 2026-05-21 15:34 CLIENT · whatsapp · ross maggs
    Thanks ---
  • 2026-05-21 15:29 TEAM · whatsapp · Team
    Sure no problem, I’ll send everything across a bit later on today ---
  • 2026-05-21 13:09 CLIENT · whatsapp · ross maggs
    If you could send everything to info@heritageheatingservicesltd.co.uk ---
  • 2026-05-21 13:06 CLIENT · whatsapp · ross maggs
    Ok so £5964.00 plus the (£200 for the clone of our site including a third party boiler building tool) £6164.00 (4x £1540 pm) Can you list what we get from you for this package and your guarantees to us? And then maybe put all this in writing prior to our set up and first payment. We are also (amongst the anxiety of the unknown) extremely excited to have trade grow really help push us into a easily accessible focus driven market and working with us to become what we intend to be ---
  • 2026-05-21 12:58 TEAM · whatsapp · Team
    Just jumping on a call now so I'll be back on shortly to answer a message if you send one ---
  • 2026-05-21 12:57 TEAM · whatsapp · Team
    I don't have a problem trying to work with you at all, and I absolutely understand the disappointment. Ok, the best I can do (because i have steep overheads in the first couple months paying for the team) is take the entire amount due for the year (inc the extras) and split it over 4 monthly payments. I will be underwater for the first 2 months but I'm happy to do that for you to show you what we do and how we work etc Let me know if that works for you 👍🏼 ---
  • 2026-05-21 12:25 CLIENT · whatsapp · ross maggs
    Hi ash could we possibly split into a 6 month agreement? £994 per month for 6 months. Or we pay the £1998 down payment now. Add the extra (£200 for the additional website works and boiler quotation tool to the website) to the remaining £3996 totalling £4196 and split this into 5 monthly payments £839.20 per month. If everything goes really well with our setup moving forward we will happily pay the next years renewal in full? This builds an element of trust between us both. We have been so disappointed with this side of the buisness so forgive me for needing to be in a more give and get back sort of mindset. ---
  • 2026-05-21 11:41 TEAM · whatsapp · Team
    Hi Ross Thanks for your message. I definitely appreciate the sentiment 👍🏼 Thing is, I don’t have any contract infrastructure available as I’ve never needed to used them. That being said, I’m happy to work with you on a payment plan that would suit both of us? I could split the annual payment down into 3 payments of £1,988 to be paid one a month for a total of 3 payments. Fair enough? ---
  • 2026-05-21 11:16 CLIENT · whatsapp · ross maggs
    Hi Ash, Thank you for sending everything over regarding the website and Google profile management. After discussing it further, we don’t feel comfortable paying such a large lump sum upfront for 12 months. Ideally, we would prefer a monthly payment arrangement instead, along with a contract in place to protect both ourselves and the business moving forward. We just feel this would give us a bit more reassurance and flexibility as a company. Please let us know if this is something you’d be open to discussing. ---
  • 2026-05-11 15:02 CLIENT · whatsapp · ross maggs
    End of June ---
  • 2026-05-11 15:02 CLIENT · whatsapp · ross maggs
    End of April ---
  • 2026-05-11 13:24 TEAM · whatsapp · Team
    Ok cool, if you keep me in the loop with when you’re thinking of starting I can let you know if we’ve got capacity 👍🏼 ---
  • 2026-05-11 13:17 CLIENT · whatsapp · ross maggs
    Going to await some completions of jobs this month then go ahead ---
  • 2026-05-11 10:34 TEAM · whatsapp · Team
    Hi Ross How’s things your end? Any further thoughts on the situation? ---
  • 2026-05-06 19:37 TEAM · whatsapp · Team
    Adding the quoting tool and doing the extra work to incorporate it into the site we can include, happy to do that. Paying for the 3rd party quoting tool would be with you though. You can choose whichever one you prefer. Tell you what I'll do, I'll take a small hit on the cloning fee and i'll charge you just £200 for that. Fair enough? ---
  • 2026-05-06 19:23 CLIENT · whatsapp · ross maggs
    Yes a 3rd party may be the best option for now. We are committed to the whole process financially to push forward the buisness but this is the maximum we want to spend for now. 350 extra is our final stretch alongside the quotation earlier today. We hope changes and adding this sort of tool would be within our agreement ---
  • 2026-05-06 19:09 TEAM · whatsapp · Team
    Would you like us to help you do this Ross? I think a 3rd party tool would be a lot easier for you. ---
  • 2026-05-06 16:29 CLIENT · whatsapp · ross maggs
    Makes sense ---
  • 2026-05-06 16:28 TEAM · whatsapp · Team
    Sure, it’s based on the extra time it takes to clone a site instead of producing a site with the layout we think works (that you then edit). It’s tasks 2-3 times longer for the tech side of the build and more work basically. We can incorporate a 3rd party tool no problem (there’s a few to choose from) but coding a new quoting tool from scratch would cost a substantial amount more. If we can just add a link to the site and it takes the user to the tool (3rd party) that would be no additional fee 👍🏼 ---
  • 2026-05-06 16:23 CLIENT · whatsapp · ross maggs
    Can you explain the additional costs and why there are implemented as an additional fee? Also Can you incorporate a boiler quotation building tool onto our website? Based on costings we can provide on boilers that would become optional based on customers requirements? ---
  • 2026-05-06 16:18 TEAM · whatsapp · Team
    Just heard back, we can do better than we thought! We can clone your current site AND at the same time add vital additional pages (location case studies and blogs). It’s going to take him longer as I thought but he’s still going to try and get it inside the 4 week window 👍🏼 We can do all that for an additional £350 (we’ve done it at cost for you). Happy with that? ---
  • 2026-05-06 14:41 TEAM · whatsapp · Team
    The alternative would be for us to take over your current site but this would be the backup plan ---
  • 2026-05-06 14:40 CLIENT · whatsapp · ross maggs
    Fantastic ---
  • 2026-05-06 14:40 TEAM · whatsapp · Team
    Just sent him a message, I'll come back to you asap ---
  • 2026-05-06 14:38 CLIENT · whatsapp · ross maggs
    Yes please it would be good to know if it’s something you guys could work with ---
  • 2026-05-06 14:24 TEAM · whatsapp · Team
    Yes, I could have a word with my head web dev I'm sure we can do it. There might be a small additional charge and potentially a further week added to the delivery (maybe). I could speak with him if you like? ---
  • 2026-05-06 14:18 CLIENT · whatsapp · ross maggs
    We are really happy with our current look of our website. And the layout. We noticed you look after heat hub in Bristol and I’m not sure on the way their website flows… is there a chance we could rebuild based on our current site? Or if it can be replicated in a way that you can rebuild with the same look? ---
  • 2026-05-06 14:05 TEAM · whatsapp · Team
    Option 2 as in the website rebuild? I’d be happy to take off the cost of our meeting today if you join on the annual plan yes, no problem 👍🏼 What do you mean by a feature moving forwards? Take your time, make sure I’m for you, check out my reviews, do what you need to do, no rush. I’ll still be here even in 6 months if you want to wait, not a problem. ---
  • 2026-05-06 14:01 CLIENT · whatsapp · ross maggs
    Hi ash thanks for the chat today. We are going to go over a few things this evening but leaning towards option two. If we were to go ahead would you be willing to take off the cost of our meeting today as a deal breaker? And a feature moving forward? Cheers Ross ---
  • 2026-05-06 11:00 TEAM · whatsapp · Team
    Awesome 👍🏼 see you guys in an hour! ---
  • 2026-05-06 09:40 CLIENT · whatsapp · ross maggs
    It will be me and my administration manager ---