Heating Repairs Glasgow
james oneill
🟡 Neutral
score 35 AI QA Done
last activity 2026-05-26 (2d ago)
Email
info@heatingrepairsglasgow.com
Phone
+447711086610
GHL contact id
Xoct7S6Yffv8Ea6egOTd
client_key
heatingrepairsglasgow
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (18 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 1.00
- score = 50 (baseline) + (0.00 - 1.00) * 15 = 35 -> 🟡 Neutral
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-05-25 on email (weight 1.00, complaint:frustrat): "**Subject:** Re: 🥳 Welcome to your new Trade Grow App **From:** info@heatingrepairsglasgow.com **To:** ash@mail.tradegrow.co.uk <div dir..."
Per-channel status
Recent message timeline (last 48 messages, any channel, any role)
- 2026-05-26 06:14 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi James Your Google Business Profile has now been fully optimised to improve local visibility, service relevance and lead generation across Glasgow and the surrounding areas. The optimisation work completed includes: • Updated and SEO-optimised business description written around your heating, plumbing and gas services • Primary and secondary business categories refined to improve ranking relevance within Google • Service areas optimised to target the strongest and most relevant locations across Glasgow and nearby areas • GBP services expanded and fully populated with SEO-friendly service descriptions • Heating, boiler, plumbing and bathroom services structured to strengthen topical relevance and improve visibility for key searches • Profile setup reviewed to ensure alignment with G...
- 2026-05-25 13:56 CLIENT · email · james oneillSubject: Re: 🥳 Welcome to your new Trade Grow App From: info@heatingrepairsglasgow.com Hi Ash We have been able to log into our app on our Phones. We will log in and check it out on the desktop later once we get home. Is that everything now up and running ie new websites and google page or is everything still being worked on as we have noticed the new 0141 459 1085 number is not on the website but this is probs due to the company who were running the website for us before as we had asked them to update this but we know how bad they were lol. Thanks for your help. Kind regards Ross. On Sun, 24 May 2026 at 07:31, Ash < ash@mail.tradegrow.co.uk > wrote: ...
- 2026-05-25 06:02 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi James, I have made you a Google Reviews QR Screensaver, save this to your phone to help with collecting reviews there and then on a job, or you can use the auto reviews chaser within the TG app when you have started using the system (please see App message also) Thanks, Any questions, let me know - Natty 📎 [Heating repairs google qr reviews.png](./media/3550241_52977_Heating_repairs_google_qr_reviews.png)
- 2026-05-25 05:32 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi James...Great News! Your Trade Grow App is ready! When you get chance, can you confirm that you have received the following info via email (please check junk/spam) & that you have been able to log in successfully please 1 - Your tradegrow app username 2 - Your tradegrow app password 3 - Your enquiries link to send to potential clients Thanks - Natty.
- 2026-05-24 06:31 TEAM · email · Team (user qJZRZabfr3qC8RcuAnoq)Subject: 🔗 Enquiries Survey Link From: Ash <ash@mail.tradegrow.co.uk> Hi James You will notice I make reference to your 'Enquiries Survey' during the instructional videos. As promised, the link for your Enquiries Survey is below... <a target="_blank" rel="noopener noreferrer nofollow" class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="https://app.heatingrepairsglasgow.tradegrow.co.uk/survey" title="https://app.heatingrepairsglasgow.tradegrow.co.uk/survey"> app.heatingrepairsglasgow.tradegrow.co.uk/survey You ...
- 2026-05-19 19:25 TEAM · marketing · Natty Anderson · info@tradegrow.co.ukHey James, we work to a 4 week turnaround from onboarding form being filled out, we will get your Google profile optimised, your qr code created & your trade grow app handed over to you😀
- 2026-05-19 15:31 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukHi @Natty James was asking me when he can expect his QR code for reviews sending over. Could you give him an update please? 👍
- 2026-05-19 15:27 CLIENT · whatsapp · james oneillNo worries cheers 👍 ---
- 2026-05-19 15:27 TEAM · whatsapp · TeamHi James We try and work to a 4 week turn around on all things to do with the app and system so I'll put this in the marketing channel for Nat 👍🏼 ---
- 2026-05-19 14:27 CLIENT · whatsapp · james oneillHi Ash could we get the qr code for reviews sent over please ? ---
- 2026-05-17 12:15 TEAM · email · Team (user qJZRZabfr3qC8RcuAnoq)Subject: Re: drivers license From: Ash <ash@mail.tradegrow.co.uk> Thanks James! ---
- 2026-05-13 08:18 CLIENT · email · james oneillSubject: Re: drivers license From: info@heatingrepairsglasgow.com Good morning, Here is my photo. Cheers James On Tue, 12 May 2026 at 20:11, Ash < ash@mail.tradegrow.co.uk > wrote: Hi James, Please could you send a photo of the front of your driver's licence? I can only see a photo of the back uploaded. Many thanks Em <img width="1" height="1" alt="" src="https://email.mail.tradegrow.co.uk/o/eJxsk02TqjwUhH-N7O4UCcjHgoWKIAx-zCDozIYKSYAIJBhA1F__lnPv4l3MNjnV3af6OThjxAm8lJ60r4MbhwZI94cpDzqFOAAbJlSIaBHjTotY8zZIRGgpxfSGxdtY__vLxMSp7CvWZcOjo04jMBqY-PtOFOoA07QMoKmGrdCXTtbSvkclfXnzNsnx09VasbyUaXK6b_nx39SPmOA0G0QmOFUovzEpeEv54HRSkBG_XJTKQQZWQUGM3MwNYiFqEKxbha0XZq5j28gV5kAVGuocQGADoNpvJpmrtgV0bAFsQ2DPdPXXBRuc_c3C-EAlR42TQK8nflqfgd3LTZAI2OEZ9O6LC3huvvtueYjXWlf17TasTmJJrz7qOqOaQa8-yP6TpOspgupTQ8Xc...
- 2026-05-12 19:11 TEAM · email · Team (user qJZRZabfr3qC8RcuAnoq)From: Ash <ash@mail.tradegrow.co.uk> Hi James, Please could you send a photo of the front of your driver's licence? I can only see a photo of the back uploaded. Many thanks Em ---
- 2026-05-11 13:11 CLIENT · whatsapp · james oneillPerfect cheers ---
- 2026-05-11 13:10 TEAM · whatsapp · Team (user mm0oAisZXdWTOC3P4ISU)Hi James, No worries, we have got the form, the system just had a glitch and had'nt recognised you'd submitted. Its all good 😀 Cheers Natty ---
- 2026-05-11 12:45 TEAM · whatsapp · TeamI'll confirm and come back 👍🏼 ---
- 2026-05-11 11:24 CLIENT · whatsapp · james oneillI got this email but I completed the form on Friday have you not received it yet? ---
- 2026-05-11 11:24 CLIENT · whatsapp · james oneill📎 [db8ebba3-c361-4548-b914-9cd63e4d5926.jpeg](media/76bb73b1_db8ebba3-c361-4548-b914-9cd63e4d5926.jpeg) ---
- 2026-05-11 11:23 CLIENT · whatsapp · james oneillCheers Ash ---
- 2026-05-11 10:54 TEAM · whatsapp · TeamHeating Repairs Glasgow Ltd - Invoice 1.pdf ---
- 2026-05-11 10:54 TEAM · whatsapp · TeamSorry for the late reply James! PSB your invoice 👍... ---
- 2026-05-08 14:05 CLIENT · whatsapp · james oneillYeah no problem mate enjoy your weekend 👍 ---
- 2026-05-08 14:05 TEAM · whatsapp · TeamI’m just jumping on a couple of calls so I’ll fire it over this evening for you if that’s ok? ---
- 2026-05-08 14:05 CLIENT · whatsapp · james oneillCheers mate appreciate it ---
- 2026-05-08 14:04 TEAM · whatsapp · TeamI can send you an invoice, yes 👍🏼 We’re VAT exempt from charging UK clients as my company is based in Cyprus 🇨🇾 So that will be nil but I’ll fire over an invoice for sure. ---
- 2026-05-08 14:03 TEAM · whatsapp · TeamAbsolutely 👍🏼 I’ll send this over to the team now. ---
- 2026-05-08 14:03 CLIENT · whatsapp · james oneillIs there any way you can provide with a vat receipt from our payment so we can pass it to our accountant ---
- 2026-05-08 14:02 CLIENT · whatsapp · james oneillHi Ash can you send a link for Ross to join teamwork app email address is rossmc1.rm@icloud.com ---
- 2026-05-08 13:22 TEAM · website · Ash Anderson · ash@tradegrow.co.ukUse this channel for anything related to your website 🖥️ You can request changes, report issues, or ask questions about how your site works! If you want edits, please be as clear as possible so we can get them done quickly. This helps us keep your website running smoothly and up to date 👍🏼
- 2026-05-08 13:22 TEAM · website · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-08 13:22 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukUse this channel for all marketing discussion 🤝 This includes campaigns like referrals, offers, seasonal messages etc If you want help creating or improving something, just drop it in here 👍🏼
- 2026-05-08 13:22 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-08 13:22 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukUse this channel for your Google Business Profile 🔥 Anything you want to ask or discuss, it goes in here. Weekly update form: https://forms.gle/m4JyQpf1cTeQrT6w6 The more you share, the better your results!
- 2026-05-08 13:22 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-08 13:22 TEAM · app · Ash Anderson · ash@tradegrow.co.ukUse this channel for anything to do with your Trade Grow app (CRM) 📲 This includes pipelines, automations, messages, and general system questions. If something is not working or you want something improved, let us know here. We will guide you or fix it so everything runs as it should 💪🏼
- 2026-05-08 13:22 TEAM · app · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-08 11:21 CLIENT · sms · james oneillGot it cheers ---
- 2026-05-08 09:31 TEAM · sms · Team (user dvalmMN6GszbWXQijnLY)Hi James Are you having trouble joining? ---
- 2026-05-08 07:16 TEAM · sms · Team (user dvalmMN6GszbWXQijnLY)Awesome! See you guys later then 👍 ---
- 2026-05-08 07:16 CLIENT · sms · james oneillGood morning Ash yeah my business partner Ross will be joining us today ---
- 2026-05-08 07:15 TEAM · sms · Team (user dvalmMN6GszbWXQijnLY)Good morning James Hope you're well! I see you have a business partner, will they be joining us today? I always advise for partners to join the call as that's how the best gains are made for you guys! We can always rearrange for early next week if they can't make it today? Cheers, Ash ---
- 2026-05-07 10:54 CLIENT · sms · james oneillYES ---
- 2026-05-07 10:01 CLIENT · email · james oneillSubject: Re: 🚨 IMPORTANT - Please don't ignore From: info@heatingrepairsglasgow.com Hi Ash Yes appointment confirmed for tomorrow On Thu, 7 May 2026 at 10:30, Ash < ash@mail.tradegrow.co.uk > wrote: Hi James Just a quick reminder that we've got a call tomorrow at 11:30 AM You can join the call here: https://us06web.zoom.us/j/81210871518?pwd=q6JhavsFa14kOvlY3jv4TD8AvqYb4G.1 Can you reply YES confirming that you’ve received this reminder and that you plan on attending the call please? I've had a couple of lads just not turn up recently, no idea why! Just means I can re-open my diary if you can't make it. If I don't receive a reply from you, the meeting maybe cancelled, I hope you understand. Nice one, hopefully see you tomorrow! Ash -------------------------------------------- To add yo...
- 2026-04-24 15:16 TEAM · whatsapp · TeamCheers James, looking forward to speaking with you 👍 ---
- 2026-04-24 14:27 CLIENT · whatsapp · james oneillHi Ash that’s me booked in with yourself for a call mate look forward to speaking with you. Have a great weekend 👍 ---
- 2026-04-24 14:26 TEAM · email · TeamSubject: Appointment Confirmation on Friday, May 8, 2026 11:30 AM (+02:00) From: Ash <ash@mail.tradegrow.co.uk> Hi James Oneill, Your appointment has been scheduled. Here are the details of your upcoming appointment: Appointment Title: James Oneill Date and Time: Friday, May 8, 2026 11:30 AM (+02:00) Meeting Link / Location: https://us06web.zoom.us/j/81210871518?pwd=q6JhavsFa14kOvlY3jv4TD8AvqYb4G.1 Add to Calendar Google Outlook iCloud ---
- 2026-04-24 13:14 TEAM · whatsapp · TeamHi James, Thanks for the message mate 👍 Ok cool, I’ve actually helped 100’s of tradesmen and construction businesses get more consistent work and become more profitable, often in just a few weeks. I can offer you a 1 on 1 consultation zoom call and walk you through exactly how i do what i do for my clients. My consultation calls are £197 + VAT. I’ll go deep into your business and discuss every element of how I get my guys work and apply it to your business. At the end of our call, you’ll either have clarity on what direction you should be going in on your own or we can discuss how it would look if I implemented the plan for you. Here’s the link to book… https://buy.stripe.com/eVq5kC8lK3zM7N6bQq33W1M After the payment there will be a short form for you to fill out after which you...
- 2026-04-24 12:52 CLIENT · whatsapp · james oneillHi mate I hope you are well and having a Good Friday. I have followed you on instagram for a while and have seen your videos on growing businesses. I was looking to see if I could schedule a call with you any weekday after may 5th to try and progress my plumbing and heating business the next level. Let me know when suits you best and your fees etc. Cheers James ---