Great Scott Plumbing Heating
scott brooks · trading as Great Scott Plumbing Heating LTD
🔴 Frustrated
score 12 Client Review
last activity 2026-05-22 (5d ago)
Open in GHL Open in Teamwork Open AI Tracker row Email greatscottplumbingheating@gmail.com Visit website
Email
greatscottplumbingheating@gmail.com
Phone
+447932994499
GHL contact id
yIUlFN2x88KgQuTGalIP
client_key
greatscottplumbingheating
Why this label (🔴 Frustrated)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (10 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 2.53
- score = 50 (baseline) + (0.00 - 2.53) * 15 = 12 -> 🔴 Frustrated
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-05-12 on website (weight 0.80, complaint:disappointed): "@webteam went through the website late last night, honestly feel very disappointed, feel there was a good base to work from and it’s now..."
- 2026-05-12 on website (weight 0.87, complaint:frustrat): "@matttradegrowcouk matt I get what your saying and I don’t want something conpliacated that’s the whole point and the objectives have nev..."
Per-channel status
marketing channel · Teamwork Quiet
Client said That’s perfect I just want to put my logo on that thanks.. that’s will be cool for stickers strange question because printers always ask me have u got a high resolution verison not a screenshot because for the work Matt’s there a lot better will lose a lot of quality when uppi...
website channel · Teamwork Active
Client said I get u need it writen, I would of had a phone call aswell to help explain, the deloreans never needed toned down its was the images in the back ground because they was my work I get why they used them but with things over the top u couldn’t make it out and it got complicated ...
Recent message timeline (last 22 messages, any channel, any role)
- 2026-05-12 10:03 TEAM · website · Web Team · web-team@tradegrow.co.ukFor the website colors, I'd suggest using this tool so we can get them exactly right: https://imagecolorpicker.com You can paste any image or screenshot in there and it'll give you the color codes for every color in that image. Then just send us the hex code (the color code) for each color you want, and tell us exactly where you want it used. The more specific the better, like "this color for the main headings" or "this color for the button background." Same goes for any other changes you want on the site. Don't hold back on detail, more info always makes things easier for us and means the result is closer to what you have in mind. One tip to speed things up on your end: you can open ChatGPT and use the voice chat feature to describe everything out loud. It'll write it all down for ...
- 2026-05-12 09:58 TEAM · website · Web Team · web-team@tradegrow.co.ukHere is the Google Doc where you can leave your feedback: https://docs.google.com/document/d/1ML4pl7D7vtz4_PdATSl-ucaZdnbozv5K7AF0brQZ65E/edit?usp=sharing And here is a temporary link to the previous version: https://1eb9c0bf.gsph-website-tradegrow.pages.dev/ Have a look at both and let us know which parts you liked from the old version and which parts you want changed, and the same for the new version. We'll do our best to take the best of both.
- 2026-05-12 09:50 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Scott, We'll share a new link with the previous version of the website so you can compare the two. Have a look at both and note down what you like from each one. I'll share a Google Doc with you here so you can add everything in there. The reason we're asking you to use the doc rather than jumping on a call is that having it all written down helps us be really precise about the changes. It's easier to miss things on a call. I'll let you know once the previous version is up for you to view. Cheers, Serg
- 2026-05-12 09:27 CLIENT · website · Scott Brooks · greatscottplumbingheating@gmail.comI get u need it writen, I would of had a phone call aswell to help explain, the deloreans never needed toned down its was the images in the back ground because they was my work I get why they used them but with things over the top u couldn’t make it out and it got complicated so it was about toning that down. I’ll do I priority list but feel like every bits needs explaining like this otherwise they will mis interpret it and blame me for more changes… all I mentioned was 2 x deloreans and some lightening doesn’t just make it back to the future style there is suttle ways to do it, using the font colour, making the background night time and stuff.. do they still have the old site so I can reference stuff to put back in ?
- 2026-05-12 09:08 TEAM · website · Matt Hollinshead · matt@tradegrow.co.ukHi Scott, I completely understand the frustration and appreciate that this is important to you. The reason we need things listed in the chat rather than over a phone call is so the web team have a clear written reference point to work from and nothing gets missed or misunderstood. With the amount of changes and back and forth so far, this is now the best way to get things finalised properly. Regarding the Delorean/decorative elements, our understanding from previous feedback was that these had to be toned down or removed, which is why the team made those changes. @webteam are we able to temporarily roll the website back to the previous version for Scott to review? Once this is done and confirmed, Scott, what we need from you is a simple list in the chat of: 1. What you want to KEEP...
- 2026-05-12 08:43 CLIENT · website · Scott Brooks · greatscottplumbingheating@gmail.comHas the old verison gone for good? So I can say the bits I wanted to keep
- 2026-05-12 08:39 CLIENT · website · Scott Brooks · greatscottplumbingheating@gmail.com@matttradegrowcouk matt I get what your saying and I don’t want something conpliacated that’s the whole point and the objectives have never change from My end frustratingly I’ve have tried to stop it and help say what I want, someone could of taken a 5min phone call and helped all this no end but there is zero communication from the website team? And I agree it’s need to be simpler, it’s was before just asked for the colour and and icons to be change, is there a reason why someone won’t just have a phone call or do u want me to list every in words, like I said there was loads I like about the old website was much better but I now don’t have that as a reference point?? And as for taking the deloreans off I said I liked it and thought it was cool? .. like I mentioned I’m trying to help an...
- 2026-05-12 08:20 TEAM · website · Matt Hollinshead · matt@tradegrow.co.ukHi Scott, thanks for the honest feedback. We do appreciate the time and input you’ve given throughout this. I think it’s important that we reset expectations slightly so we can move this forward properly. The website has been built with SEO, usability and lead generation in mind. Most customers visiting a website are not looking for a piece of art or complex design features, they simply want to quickly find the information they need and get in touch with the business as easily as possible. For example, the Back to the Future graphics above the header were originally added by the web team and we personally thought they worked really well, but they were removed following previous feedback from yourself. This makes it difficult for the team when direction changes multiple times during th...
- 2026-05-12 07:48 CLIENT · website · Scott Brooks · greatscottplumbingheating@gmail.com@webteam went through the website late last night, honestly feel very disappointed, feel there was a good base to work from and it’s now gone backwards, it’s very basic, now there no back to the future elements at all, picture are all still in wrong categories, striped the project section that I repeatedly said I like just needed to change the description because it was made up and didn’t make sense to the jobs … problem I have now is I was going to say what I want changed from the old site, but the old link just shows the new layout 🤷🏻♂️ I have gave my number afew times 07932994499 because I’m trying not to waste peoples time, because I don’t see how your can design something without any briefing from me as to what I want, it’s like your setting your self’s up to fail.. how do I go fo...
- 2026-05-11 20:01 TEAM · website · Web Team · web-team@tradegrow.co.ukhttps://gsph-website-tradegrow.pages.dev/
- 2026-05-11 20:01 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Scott, we just finished the migration to the new framework...please check the new template with the changes you requested.
- 2026-05-11 14:22 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Scott. Apologies. I will be sharing the link with you in a few hours. It’s done. Just had some minor changes to do.
- 2026-05-11 13:52 CLIENT · website · Scott Brooks · greatscottplumbingheating@gmail.com@webteam hi any update on the website going from your message u said Monday or Tuesday lastest that was last week thanks Scott
- 2026-05-06 07:36 CLIENT · marketing · Scott Brooks · greatscottplumbingheating@gmail.comThat’s perfect I just want to put my logo on that thanks.. that’s will be cool for stickers strange question because printers always ask me have u got a high resolution verison not a screenshot because for the work Matt’s there a lot better will lose a lot of quality when upping in size, plus eventually when I’m not poor this will be wrapped on the van with some crazy other ideas
- 2026-05-05 17:52 TEAM · marketing · Natty Anderson · info@tradegrow.co.ukHi scott, thats the full background, is that what you need? 📎 [great scott background 2.png](./media/3546631_52728_great_scott_background_2.png)
- 2026-05-05 16:37 CLIENT · marketing · Scott Brooks · greatscottplumbingheating@gmail.comThankyou
- 2026-05-05 12:09 TEAM · marketing · Natty Anderson · info@tradegrow.co.ukYehh I’ll send it over, I’ll have to edit some bits first but I’ll try get it to you this evening
- 2026-05-05 11:10 CLIENT · marketing · Scott Brooks · greatscottplumbingheating@gmail.com@Natty afternoon natty any chance u have the background from the Google qr code with the lighting and road, getting some matt and stickers done and really want to use that going forward
- 2026-05-04 16:23 CLIENT · website · Scott Brooks · greatscottplumbingheating@gmail.com@webteam no worries, I’ll just wait for the update then sent sent any tweeks over them, was meaning to get it all over, can only apologise had alot of day and night shifts so hardly been touching paperwork side
- 2026-05-03 18:22 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Scott, Sorry for the confusion! This is the best place to reach us going forward. Just so you know, we actually updated our website structure in the meantime, so you're getting one of the newer builds, which are a big step up. I'll be sharing a draft with you in the next day or two, so by tomorrow or Tuesday at the latest. We'll have everything sorted out in a few days. Thanks a lot for your patience! Cheers, Serg
- 2026-05-03 08:59 TEAM · website · Matt Hollinshead · matt@tradegrow.co.ukHi Scott. Here is the best place. Just drop all of the info here and the @webteam will get back to you 👍
- 2026-05-03 07:59 CLIENT · website · Scott Brooks · greatscottplumbingheating@gmail.comHi everyone, I’m alittle confused where we stand with the website, I did sent messages twice to the email with no reply an had to WhatsApp’s to speak to matt, but where am I meant to be sending the changes I want to make, email,, here?