Client Dashboard
← Back to all clients

Gold Boiler Care

aaron drayton

🟡 Neutral score 51 No website in scope last activity 2026-05-28 (0d ago)
Email
aaron@goldboilercare.co.uk
Phone
+447949883274
GHL contact id
RZPYkjNxmuk4ygmhyj74
client_key
goldboilercare

Why this label (🟡 Neutral)

  • Inputs to Happiness: only the words in the client's last 5 weeks of messages (94 messages).
  • Recency-weighted gratitude hits: 0.57
  • Recency-weighted complaint hits: 0.53
  • score = 50 (baseline) + (0.57 - 0.53) * 15 = 51 -> 🟡 Neutral

Open notes

  • Recent client messages lean positive.

What the client actually said (words that drove the score)

  • recency-weighted hit 2026-04-28 on marketing (weight 0.53, complaint:chasing): "Can the reminders be amended asap? I’m not comfortable chasing 4 or 5 times once’s someone has already left the review tbh as don’t want ..."
  • recency-weighted hit 2026-04-29 on marketing (weight 0.57, gratitude:happy with the): "Thank you yes happy with the boost of numbers"

Per-channel status

app channel · Teamwork Quiet

last msg 2026-04-15 · 0 client / 0 team msgs in 5w
No recent client message on this channel.

gbp channel · Teamwork Active

last msg 2026-05-28 · 21 client / 16 team msgs in 5w
Client said It’s an office above a heating merchants, we have an invoice monthly from them to pay rent if that counts?

marketing channel · Teamwork Active

last msg 2026-05-25 · 71 client / 51 team msgs in 5w
Client said Assuming mobile numbers mean they get a text as well as an email?

website channel · Teamwork Active

last msg 2026-05-07 · 2 client / 1 team msgs in 5w
Client said Ok thank you I’ll ignore it

Recent message timeline (last 60 messages, any channel, any role)

  • 2026-05-28 08:21 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    It’s an office above a heating merchants, we have an invoice monthly from them to pay rent if that counts?
  • 2026-05-28 08:17 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Google can accept that if you have paperwork with that address on, such as utility bill, invoices and that you can show access to the building and what the building is used for - even if its just computer work, usually parking the van outside it ticks the criteria of "signage"
  • 2026-05-28 08:15 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    We do rent an office in Poole which is unbranded from the outside, would google accept this as an office base location to keep the search more local to us?
  • 2026-05-28 08:06 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    📎 [Screenshot 2026-05-28 at 10.29.30.png](./media/3550650_53018_Screenshot_2026-05-28_at_10.29.30.png)
  • 2026-05-28 08:06 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Hi Aaron, okidoke, hopefully hazel edits it :).... I have taken a look at the pin situation on google business, google makes the pin central to the areas you cover as you don't have an actual address pinned on google maps due to being a service based business, so thats why christchurch is on there as it looks to be in the middle of your covered area
  • 2026-05-28 07:29 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    Thanks, natty, yes we’ve already been trying to get hold of her but we’re unsuccessful yesterday so we’ll try again today
  • 2026-05-28 07:25 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Hi Guys, you might want to message Hazel and let her know that she left a wonderful review, however she clicked 1 star instead of 5, she can edit her own review :) 📎 [Screenshot 2026-05-28 at 10.23.54.png](./media/3550644_53017_Screenshot_2026-05-28_at_10.23.54.png)
  • 2026-05-27 12:56 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    Thank you
  • 2026-05-27 12:47 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Thank you, I’ll have a look at this, leave it with me 👍🏼
  • 2026-05-27 11:18 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    I don’t think sound comes through on videos but does that make sense? The pin drop for my business is not in the right place
  • 2026-05-27 11:17 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    📎 [trim.0B200EAD-1669-4360-B865-45B65D38CD83.MOV](./media/3550554_53013_trim.0B200EAD-1669-4360-B865-45B65D38CD83.mov)
  • 2026-05-27 10:52 CLIENT · gbp · Becca Newham · becca@goldboilercare.co.uk
    Amazing thank you Natty
  • 2026-05-27 10:20 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    📎 [QR Service Plans.png](./media/3550542_53010_QR_Service_Plans.png)
  • 2026-05-27 10:20 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Ive been discussing your gmb question with ash.... & we will get to the bottom of it, I can see on google that you have a favicon (little web logo) but you dont on the search you made on bing... so its not pulling it through for some reason. link to address is incorrect.? Im not 100% sure which bit you are referring to sorry, can you show me exactly which bit. Thanks 🙂
  • 2026-05-27 09:08 CLIENT · gbp · Becca Newham · becca@goldboilercare.co.uk
    If we could have the QR code on its own as well that would be great. Thank you
  • 2026-05-27 08:56 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    Thanks Natty, @beccagoldboilercarecouk do we need it sending on its own too? Any update on GMB update please to right location etc as per above
  • 2026-05-27 08:09 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Hi Aaron, Ive made the service plan QR as a screensaver, let me know if you just want the QR Sending on its own too. 📎 [GBC Service plans QR.png](./media/3550495_53007_GBC_Service_plans_QR.png)
  • 2026-05-27 07:38 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Yes @Natty I’ve been speaking with Aaron about his campaign 👍🏼 have the GBP points been actioned?
  • 2026-05-27 07:36 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    @ash have you picked these messages up....
  • 2026-05-25 06:22 TEAM · marketing · Natty Anderson · info@tradegrow.co.uk
    Hi Aaron, yes thats right 👍
  • 2026-05-23 13:23 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Assuming mobile numbers mean they get a text as well as an email?
  • 2026-05-23 12:59 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Yes, you’d need to go through all the contacts uploaded and just delete the landlines 👍🏼 that way they will only get the emails (if they have one)
  • 2026-05-23 12:09 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Is there a setting that can be turned off for landlines? I’ve had quite a few voicemails and texts saying your left me a marketing message on my landline, it’s too fast and bumbled and can’t understand it, I’d like landlines ignored or is it a case of going through the customer list and removing all landline numbers?
  • 2026-05-23 11:31 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Thank you that’s fine to send
  • 2026-05-23 11:30 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    I don’t want to send anything without your approval mate so I’ll wait till you can get back to me 👍🏼
  • 2026-05-23 11:19 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Hi {{contact.first_name}} Sorry about that…typo on my last messages! The live draw will be this Wednesday 27th May at 4:30PM on our Facebook page below: https://www.facebook.com/Goldboilercareltd Make sure to be there as you might find your name being pulled! It would be great if you were following us as well :) See you soon, Aaron
  • 2026-05-23 11:19 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Are you happy for me to send this as the correction message @Aaron ?….
  • 2026-05-23 11:11 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Of course 👍🏼 I’ll make sure @matt dos that for you.
  • 2026-05-23 11:09 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Would be nice in future to see what’s being sent to everyone before it’s sent out please
  • 2026-05-23 11:08 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Thank. You
  • 2026-05-23 11:00 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Hi @Aaron yes it will not send to them anyway 👍🏼 I’m going to send a follow up message now correcting the date
  • 2026-05-22 19:24 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Draw to take place Wednesday 27th Can you make sure it doesn’t get resent to the people who have replied STOP please
  • 2026-05-22 19:20 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Can you tell me which date you’d like to do the draw please?
  • 2026-05-22 18:35 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Hi @Aaron @Matt has set this campaign up and is now on holiday till 29th so I’m going to have a look to see what he’s done. If it is indeed the wrong date, I’ll send another message out putting them right on it 👍🏼 Although not ideal, it does prove authenticity by making a slight error and that it’s not robots sending this stuff out. I’ll come back asap!
  • 2026-05-22 18:02 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    The winner will be announced 2 days ago?!
  • 2026-05-22 18:01 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    🤦‍♂️ 📎 [8A6C54A9-E037-4CEE-981B-77A5D329EB55.png](./media/3550170_52973_8A6C54A9-E037-4CEE-981B-77A5D329EB55.png)
  • 2026-05-22 16:18 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Sorry entered into wrong chat - did the campaign go out today please
  • 2026-05-22 16:17 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    Did the campaign go out today please?
  • 2026-05-20 13:27 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    @ash as requested
  • 2026-05-20 13:27 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    📎 [C261C345-3BD4-42D6-8550-00A3C92D675B.png](./media/3549715_52941_C261C345-3BD4-42D6-8550-00A3C92D675B.png)
  • 2026-05-20 13:27 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    📎 [91493F99-2803-4701-B3BD-9EA503F6CE93.jpeg](./media/3549714_52940_91493F99-2803-4701-B3BD-9EA503F6CE93.jpeg)
  • 2026-05-20 11:36 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Perfect! Send me the link details when your free thank you
  • 2026-05-20 11:35 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Hi @Aaron Can I call you in about 30 minutes?
  • 2026-05-20 10:56 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    My website has no imagine on google and also the link to address is incorrect, can this be changed please? 📎 [image.jpg](./media/3549677_52932_image.jpg)
  • 2026-05-19 20:07 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Yeah no problem I’m in the office regardless
  • 2026-05-19 20:04 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Hi Aaron Apologise, I haven't forgotten I just need to wait till tomorrow to be a bit more clear on my day. I'll get back to you asap!
  • 2026-05-18 14:29 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Thank you I’m in the office Wednesday from midday till 5pm so anytime within that please.
  • 2026-05-18 14:29 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Of course, no probs :+1: I'll have a look at the diary and come back with a time. What times would suit you on Wednesday?
  • 2026-05-18 13:39 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    As I’m a complete novice at paid ads I’d rather a zoom if possible please
  • 2026-05-18 13:29 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk
    Hi @Aaron more than happy to have a call with you about this if you’d like 👍🏼 but if time is at a premium with you atm I world also be happy to either answer any questions on here or send you over an explainer doc?
  • 2026-05-18 07:50 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Thank you, Wednesdays are always best for me please. If this week then Wednesday PM if possible
  • 2026-05-18 07:47 TEAM · marketing · Natty Anderson · info@tradegrow.co.uk
    Ok, no probs, it won’t take him long to explain so if you let me know your availability I’ll get him to give you a call/zoom 👍🏼
  • 2026-05-18 07:46 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Re this response he sent Hi @Aaron I'm starting to offer local ads management at no extra cost to my clients (a service that's normally charged at between £500-1000 per month), I would be happy to help you with that if you like? The way I set the ads up are essentially risk proof as you only pay for confirmed leads. So there's no paying for 'trying' only for confirmed leads. A healthy budget to start with would be between £500-£1000 per month. If you want to ask me any questions, feel free!...just remember to @ me if you do
  • 2026-05-18 07:46 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Leave it with me 👍🏼
  • 2026-05-18 07:45 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    Yes correct
  • 2026-05-18 07:45 TEAM · marketing · Natty Anderson · info@tradegrow.co.uk
    Hey Aaron is it a chat your wanting with ash about ads?
  • 2026-05-18 07:43 CLIENT · marketing · Aaron Drayton · aaron@goldboilercare.co.uk
    @ash can I have a response from my message from 8th May plz when your free
  • 2026-05-18 07:42 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    Amazing - thank you http://www.goldboilercare.co.uk/service-plans
  • 2026-05-18 07:41 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    Hi Aaron, yes I can pretty much make a qr code for anything, I’ll just need a link for the service plan page 👍🏼
  • 2026-05-18 07:25 CLIENT · gbp · Aaron Drayton · aaron@goldboilercare.co.uk
    @Natty morning Natty, don’t suppose it’s possible to get one of these made up with a QR code for our monthly service plans please?