Forever Grass
robert howard
🟡 Neutral
score 50 Site is live
last activity 2026-05-25 (3d ago)
Email
robhoward9@gmail.com
Phone
+447973842657
GHL contact id
TpvkyZGG8SuwQAaoR2Sd
client_key
forevergrass
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (13 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 0.00
- score = 50 (baseline) + (0.00 - 0.00) * 15 = 50 -> 🟡 Neutral
Open notes
- No strong positive or negative words in the recent client messages.
Per-channel status
Recent message timeline (last 22 messages, any channel, any role)
- 2026-05-25 16:52 CLIENT · marketing · Rob Howard · robhoward9@gmail.com👍
- 2026-05-25 16:41 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukHi @RobForeverGrass @Matt is on annual leave at the moment and returns on 29th. He’ll pick this up for you on his return 👍🏼
- 2026-05-23 16:33 CLIENT · marketing · Rob Howard · robhoward9@gmail.comHi Matt, sorry for the delay I'm not getting notified that you have replied. Yes that is fine. Send anytime. Cheers Rob
- 2026-05-18 10:39 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi Rob, As SMS messages have character limits, I’ve amended the wording slightly to keep it concise whilst still sounding personal and encouraging responses. The proposed message would be: "Hi {{contact.first_name}}, Just a quick one from Rob at Forever Grass. If your artificial grass is starting to look tired, flattening down or losing its fresh appearance over time, we’re currently helping previous customers bring their lawns back to life with our professional cleaning service. If you’d like more info or a quote, just reply YES. Thanks, Rob" If you're happy with the above, I can get everything set up. Do you have a preferred date or time for the messages to go out, or are you happy for them to be sent as soon as everything is ready? Thanks, Matt
- 2026-05-18 09:49 CLIENT · marketing · Rob Howard · robhoward9@gmail.com👍
- 2026-05-18 08:12 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi Rob. Thanks for sending the amended version. I'll get the campaign in place for you and let you know once its ready to go live.
- 2026-05-17 16:12 CLIENT · marketing · Rob Howard · robhoward9@gmail.comHi Matt, this should be fine. One other essential that will need to be highlighted is that the customer has to have an outside tap. Cheers Rob
- 2026-05-17 16:11 CLIENT · marketing · Rob Howard · robhoward9@gmail.com📎 [Grass Clean for Trade Grow - Sheet1 (1).csv](./media/3549181_52902_Grass_Clean_for_Trade_Grow_-_Sheet1_1.csv)
- 2026-05-14 08:55 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukThanks Rob 👍
- 2026-05-14 07:06 CLIENT · marketing · Rob Howard · robhoward9@gmail.comHi Matt, ive obviously copied the number in sequential order. Bear with me and I'll get it sorted. 👍
- 2026-05-13 14:17 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi Rob, could you just check over the spreadsheet and fill in the names where they are not showing please: 📎 [image.png](./media/3548657_52829_image.png)
- 2026-05-13 13:24 CLIENT · marketing · Rob Howard · robhoward9@gmail.com👍
- 2026-05-13 12:12 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi Rob, thanks for sending over your contacts, let me check over everyting and get back to you
- 2026-05-13 11:27 CLIENT · marketing · Rob Howard · robhoward9@gmail.comHi Matt, as we discussed I attach the CSV file for the customers to be contacted. 1. I don't have email addresses for my customers as all business is conducted by mobile 2. I have gone back to 2019. 3. This is the text I have sent out previously "Hi , Happy False Grass Anniversary. Still looking good after 1 year. Can you believe it's been a year. If you have artificial grass then having it CLEANED will help extend its appearance. Forever Clean is a 4 stage program to ensure your grass is clean & safe. Jet wash (outside tap required) Disinfectant spray. Power Brush - to revitalise pile. Total weed control application. Cost is a flat fee of £60. Payment by Bank Transfer, Card Payment, Paypal, Cash Know your grass is CLEAN & SAFE. Cheers Rob Forever Grass" 4. The aim was to put in a f...
- 2026-04-27 15:02 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukYes, we'll need it in a csv file type, spreadsheet and we just need 4 columns. First name, surname, mobile, and email 👍
- 2026-04-27 14:59 CLIENT · marketing · Rob Howard · robhoward9@gmail.comDo you want the customer name as well?
- 2026-04-27 14:57 CLIENT · app · Rob Howard · robhoward9@gmail.com👍
- 2026-04-27 14:56 CLIENT · marketing · Rob Howard · robhoward9@gmail.comHi Matt, will get it over in a couple of days. It will be manual so bear with me. Cheers
- 2026-04-27 14:51 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi Rob, yes we can look at campaigns for you. Could you please upload your client contact list when you get chance please?
- 2026-04-27 14:50 TEAM · app · Matt Hollinshead · matt@tradegrow.co.ukHi Rob. Yes, we are working on search engine optimisation on your website which should slowly but surely creep up your Google Rankings :+1:
- 2026-04-27 14:43 CLIENT · app · Rob Howard · robhoward9@gmail.comHi I know it's only been a short time. I have had one lead come through the app/website contact form. Do I need to be patient? Cheers Rob Forever Grass
- 2026-04-27 14:41 CLIENT · marketing · Rob Howard · robhoward9@gmail.comHi, as well as my normal services I offer an artificial grass deal clean to my previous customers. Last year I sent sms to the customers from the previous 2 years. Each month to correspond with their purchase over the 2 years. I would like to do this as one hit now as we get into the spring summer. Get your grass clean and ready for the summer after a winter of being left alone. Is this viable? I could supply the sms numbers but would need help in making the sms impactful and sending them out as a campaign. Does this sound achievable? Thanks Rob Forever Grass