Flexible Heating
michael philips · trading as Flexible Heating and Services Ltd
🟡 Neutral
score 50 Client Review
last activity 2026-05-28 (0d ago)
Email
info@flexibleheating.co.uk
Phone
+447809299198
GHL contact id
ZsPEzEJFpxJlvmXurUwV
client_key
flexibleheating
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (14 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 0.00
- score = 50 (baseline) + (0.00 - 0.00) * 15 = 50 -> 🟡 Neutral
Open notes
- No strong positive or negative words in the recent client messages.
Per-channel status
gbp channel · Teamwork Active
Client said On our Google page, there is a 1 star review from years ago when the business was just starting up,
There is a story behind it, short one. We pencilled in a date for a boiler change which was to be confirmed, Customer bought a boiler themselves & bought the wrong one, peed me...
website channel · Teamwork Active
Client said Hi Serg
My f-gas coarse is June 22nd,
From 28th June we want to advertise we do air conditioning. I will do the first one in my home to show case video & get photos, can we prep for this going on the website or will just be a quick addition to implement
Recent message timeline (last 23 messages, any channel, any role)
- 2026-05-28 13:55 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Michael, Just so you know, we can add the new service to your website, no problem. We'll need a few details for it, similar to what you've already sent us, so a price guide, what's included, a description, and some photos. You don't need to write a full description from scratch as you can see we expanded on what you sent us last time, but we do need those basic details to work with. For the care plan, I'll create a new page on your website based on the PDF you shared with us, with all the details in there. I'll also add a section on the home page so visitors can see you offer it, and if they want to know more they can click through to the full page. My advice would be to get your website live as soon as possible. We can always make changes after it's live, but the sooner it's up, ...
- 2026-05-28 11:22 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukI can try and get it removed yes, leave it with me :)
- 2026-05-28 11:21 CLIENT · gbp · Michael P · info@flexibleheating.co.ukOn our Google page, there is a 1 star review from years ago when the business was just starting up, There is a story behind it, short one. We pencilled in a date for a boiler change which was to be confirmed, Customer bought a boiler themselves & bought the wrong one, peed me off so I left it. Wrong way to deal with it lesson learnt. Was annoyed at the time cos previous I went out of my way at 8pm one evening to get there old boiler working then they leave neg review. Is this worth addressing now or just leave it?
- 2026-05-28 10:31 CLIENT · website · Michael P · info@flexibleheating.co.ukHi Serg My f-gas coarse is June 22nd, From 28th June we want to advertise we do air conditioning. I will do the first one in my home to show case video & get photos, can we prep for this going on the website or will just be a quick addition to implement
- 2026-05-22 08:27 TEAM · website · Web Team · web-team@tradegrow.co.ukThanks
- 2026-05-22 05:45 CLIENT · website · Michael P · info@flexibleheating.co.uk📎 [FHS_CarePlan2025_CFold_2025.pdf](./media/3550058_52957_FHS_CarePlan2025_CFold_2025.pdf)
- 2026-05-21 12:42 CLIENT · website · Michael P · info@flexibleheating.co.ukWill get a digital copy over asap & on a boiler change tomorrow so I will get a few flush photos to send also
- 2026-05-21 11:41 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Michael, Thanks for sending over the images and everything. Quick question before we go further, do you have a digital version of that leaflet somewhere? If so, could you share it with us? I'll also have a look at your current website and check on the contract plan. In the meantime, are there any other changes you'd like to make to the site? Cheers, Serg
- 2026-05-20 12:16 CLIENT · website · Michael P · info@flexibleheating.co.ukHappy with your progress on the site, Good work
- 2026-05-20 12:16 CLIENT · website · Michael P · info@flexibleheating.co.uk📎 [image.jpg](./media/3549702_52938_image.jpg)
- 2026-05-20 12:15 CLIENT · website · Michael P · info@flexibleheating.co.ukPicture of leaflet we have 📎 [image.jpg](./media/3549701_52937_image.jpg)
- 2026-05-20 12:14 CLIENT · website · Michael P · info@flexibleheating.co.ukIt is on our current website
- 2026-05-20 12:14 CLIENT · website · Michael P · info@flexibleheating.co.ukWe offer a contract plan for our customers, something we plan on pushing more in the future Would like a page with this information there & a sign up form
- 2026-05-20 12:13 CLIENT · website · Michael P · info@flexibleheating.co.uk📎 [9874D713-B567-4CC1-9A09-6F13A87E30F1.jpeg](./media/3549698_52936_9874D713-B567-4CC1-9A09-6F13A87E30F1.jpeg)
- 2026-05-20 12:13 CLIENT · website · Michael P · info@flexibleheating.co.ukSame one different image 📎 [3F6F0304-A3CD-4388-B02C-3B836F7C12FD.jpeg](./media/3549697_52935_3F6F0304-A3CD-4388-B02C-3B836F7C12FD.jpeg)
- 2026-05-20 12:12 CLIENT · website · Michael P · info@flexibleheating.co.ukWater softener 📎 [580669C3-3C94-4736-9C08-2F52F461DECB.jpeg](./media/3549696_52934_580669C3-3C94-4736-9C08-2F52F461DECB.jpeg)
- 2026-05-19 12:07 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Michael, You can share everything here, pictures, videos, all of it. Just upload them directly in this chat. If you want to add a picture somewhere or swap one out, just let us know where it goes. You can write something like "add this to the [section name]" or "replace this picture with this one." You can even take a screenshot and highlight the area you mean, that makes it really easy for us to get it right. This is the simplest way to keep things moving and make sure the site ends up exactly how you want it. Cheers, Serg
- 2026-05-19 11:45 CLIENT · website · Michael P · info@flexibleheating.co.ukGas safe number is 626696 How shall I send the additional photos
- 2026-05-18 22:21 TEAM · website · Web Team · web-team@tradegrow.co.ukYour Gas Safe registration number. You are a limited company so we have already added your company details, we just need your Gas Safe number to show at the bottom of the site. A quick note on the projects and blogs. You will see two sample projects and two blog posts on the site. These are just placeholders to help the site show up better on Google. If you can send a few photos and a sentence or two about a couple of real jobs, we will turn them into real ones, which works much better for getting you found on Google. If you want to change anything else, like wording, photos, or colours, just reply here on Teamwork and we'll sort it. You can take a look here: https://fhsl-website-tradegrow.pages.dev Cheers, Serg
- 2026-05-18 22:21 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Mike, Your new website's first draft is ready for you to have a look at! Before you check the site, have a quick read through the points below so you know what to look out for. Things we still need from you: We built the site from the details you sent us and the bits on your current website. Have a look through the services. If there are any you do not want on there, just say and we will take them off. More photos. Some services only have a few pictures, mainly Power Flushing and Water Softeners. Any extra job photos for those, or any other service, would be great.
- 2026-05-18 09:22 TEAM · website · Web Team · web-team@tradegrow.co.ukHi Michael, Nice to meet you! This is Serg from the Web team. We're currently testing your website, it should be done today or tomorrow at the latest. I'll come back to you shortly with a quick overview of what we've built and a link to your first draft. Cheers, Serg
- 2026-05-18 09:08 CLIENT · website · Michael P · info@flexibleheating.co.ukDo you have an update on the website ?
- 2026-05-03 14:02 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Michael, I have made you a Google Reviews QR Screensaver, save this to your phone to help with collecting reviews there and then on a job, or you can use the auto reviews chaser within the TG app :slightly_smiling_face: 📎 [flexible heating google reviews qr.png](./media/3546276_52714_flexible_heating_google_reviews_qr.png)