Essential Plumbing & Heating
samson shaw
🟡 Neutral
score 37 No website in scope
last activity 2026-05-22 (5d ago)
Email
info@essentialplumbingandheating.uk
Phone
+447526729823
GHL contact id
eCEdbwBs9Y3G01njoUbz
client_key
essentialplumbingandheating
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (15 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 0.87
- score = 50 (baseline) + (0.00 - 0.87) * 15 = 37 -> 🟡 Neutral
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-05-18 on marketing (weight 0.87, complaint:not happy): "Hi Matt, thanks for this I would like to have a meeting with @ash this week to discuss the process of this year as I am not happy with wh..."
Per-channel status
marketing channel · Teamwork Active
Client said Hi @ash, I was unable yesterday but I am free from 3-345pm today
Recent message timeline (last 29 messages, any channel, any role)
- 2026-05-19 14:05 TEAM · marketing · Ash Anderson · ash@tradegrow.co.uk@Samson
- 2026-05-19 14:05 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukOk cool, if you can give me 10 minutes I'll give you a call 👍
- 2026-05-19 13:38 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHi @ash, I was unable yesterday but I am free from 3-345pm today
- 2026-05-19 13:07 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukHi @Samson Apologise, I was referring to a call yesterday. I'm tied up today till 3pm, can we do then?
- 2026-05-19 12:55 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHi @ash are you free for a call to have this meeting
- 2026-05-18 17:34 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHi @ash, thanks for getting back I am free at 2pm will this work with you?
- 2026-05-18 12:34 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukHi @Samson do you have availability for a call today? Happy to get this sorted out so we move forward effectively for you 👍🏼
- 2026-05-18 12:30 TEAM · marketing · Natty Anderson · info@tradegrow.co.uk@ash
- 2026-05-18 12:23 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHi Matt, thanks for this I would like to have a meeting with @ash this week to discuss the process of this year as I am not happy with where we are. We have had nothing from SEO this year no reports for the last 2 months and no rush to do our email marketing. Please advise
- 2026-05-18 12:10 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.uk@rowenatradegrowcouk are you able to send over an SEO report to Samson please?
- 2026-05-18 11:01 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukStill had nothing
- 2026-05-18 11:01 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHi @ash, have we heard anything back from the SEO scores?
- 2026-05-05 16:23 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukYeah both please
- 2026-05-05 15:42 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukCan you just remind me, did you want the text messages sending directly after the emails letting your customers know you've emailed them or just leave it to emails? I'll get some ideas sent over :+1:
- 2026-05-05 13:50 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukOk thank you What other options have you done before? Ok thanks
- 2026-05-05 13:42 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukOk I’ll send out the campaign tonight at 7pm then 👍🏼 Sure, what would you like to send out next month? I believe we have heard back, if you haven’t received an email from Rowena, I’ll get her to send you one over
- 2026-05-05 13:35 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.uk@ash Have we heard back on March SEO scores yet
- 2026-05-05 13:34 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukCan we start prepping the next months email campaign.
- 2026-05-05 13:34 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukYes happy to go I did reply back to your email last week
- 2026-05-05 13:33 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukHi @Samson not yet, just waiting for your confirmation 👆🏼 If you’re happy, I can get it live today for you?
- 2026-05-05 13:32 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHi @ash, has the campaign go live yet?
- 2026-04-29 14:06 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukHi Samson Got your email, can you confirm that you're now happy to send the campaign? If so, I'll get it sorted and sent for you :+1:
- 2026-04-28 15:53 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukHi Samson Just sent revised emails. If you could let me know you're happy to send, I'll get them fired out for you :+1:
- 2026-04-28 05:45 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukMorning Samson You're not going to miss out on the campaigns don't worry. Sometimes they take longer to sort. Regarding the notifications, yes you can. If you're using the mobile app (which i'd recommend), you just need to go to your notification settings in the app itself (settings) and make sure they are switched on inside your phones settings as well. I'll get the revised emails sent over today so you can check them off :+1:
- 2026-04-27 17:13 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukYou can set up push notifications for the app in your phone settings 👍
- 2026-04-27 16:40 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukOk thanks how can we get this notify as this isn't always open? I was getting emails before when you used to reply
- 2026-04-27 14:24 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi Samson. I've chased up your SEO report and the team has advised that they will get this sent over to you ASAP :+1:
- 2026-04-27 12:10 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHave we got a update with the SEO scores as I still not received them
- 2026-04-27 12:09 CLIENT · marketing · Samson Shaw · info@essentialplumbingandheating.ukHi Ash, not been notified with this reply can you send over your updated versions really want this sorted now as we are month late.