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CTS Heating

Carl

🟡 Neutral score 50 No website in scope last activity 2026-05-26 (2d ago)
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ctsheating

Why this label (🟡 Neutral)

  • Inputs to Happiness: only the words in the client's last 5 weeks of messages (13 messages).
  • Recency-weighted gratitude hits: 0.00
  • Recency-weighted complaint hits: 0.00
  • score = 50 (baseline) + (0.00 - 0.00) * 15 = 50 -> 🟡 Neutral

Open notes

  • No strong positive or negative words in the recent client messages.

Per-channel status

app channel · Teamwork Quiet

last msg 2026-04-24 · 1 client / 1 team msgs in 5w
Client said Hi silly question but how do I get notifications when I get a message. Currently the app does not notify me. I must be missing a setting somewhere. Im on android
Open app chat

gbp channel · Teamwork Active

last msg 2026-05-26 · 3 client / 4 team msgs in 5w
Client said I sent a message on the website one weds last week. Even a thumbs up to acknowledge would be helpful.
Open gbp chat

marketing channel · Teamwork Quiet

last msg 2026-04-19 · 0 client / 0 team msgs in 5w
No recent client message on this channel.
Open marketing chat

website channel · Teamwork Active

last msg 2026-05-26 · 9 client / 4 team msgs in 5w
Client said Ok so is anyone reading messages atm
Open website chat

Recent message timeline (last 22 messages, any channel, any role)

  • 2026-05-26 14:22 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Yes apologise Carl, it's because there was no tag and Matts on holiday (completely my fault, apologise)
  • 2026-05-26 14:22 CLIENT · gbp · Carl Southam · info@ctsheating.co.uk
    I sent a message on the website one weds last week. Even a thumbs up to acknowledge would be helpful.
  • 2026-05-26 14:21 TEAM · website · Ash Anderson · ash@tradegrow.co.uk
    Hi @carl yes we are but Matt is on holiday this week (back next week). I'll get @matttradegrowcouk to follow up with you asap on his return 👍
  • 2026-05-26 14:20 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Hi @carl, yes i replied above?
  • 2026-05-26 12:36 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    Ok so is anyone reading messages atm
  • 2026-05-26 12:36 CLIENT · gbp · Carl Southam · info@ctsheating.co.uk
    Is anyone reading messages ?
  • 2026-05-20 10:09 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    The van is being wrapped this weekend so once this is done I will get some fresh pics over to you
  • 2026-05-20 10:08 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    Hi Matt so im ready to go. Lets start changing over to forge climate. Im dropping the 0116 number completely and we we just use the mobile Im also dropping the online boiler quote thing for now until such time as I get enough website traffic to warrant this Let me know what you need from me to move forward
  • 2026-05-07 21:37 TEAM · gbp · Ash Anderson · ash@tradegrow.co.uk
    Yes, I believe Matt is helping Carl with this in the website channel @Natty :+1:
  • 2026-05-07 18:52 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    👍
  • 2026-05-07 16:04 TEAM · website · Matt Hollinshead · matt@tradegrow.co.uk
    Hi Carl, we’ve noticed that your TruQuote form has stopped functioning correctly on the live website. The quote engine itself appears to be loading, however the actual quote button trigger is no longer working properly. I know you previously sent over the TruQuote script/code, but there seems to be part of the setup missing. Would you mind either sending over all code/instructions that TruQuote originally provided, or asking TruQuote to send the full embed setup required please, including any additional button IDs, containers or scripts needed for the quote button to function correctly on the live website?
  • 2026-05-06 22:04 TEAM · website · Matt Hollinshead · matt@tradegrow.co.uk
    Hi Carl, thanks for the update. There will of course be some work involved from our side in terms of updating/creating your Google Business Profile, app, website updates and domain transfer etc. Are you ready for us to move forward with swapping the domain over and updating the website ASAP? There will be some additional cost involved for the extra work, which we can calculate properly once you’re ready to proceed. If you could drop the rebranding details into your app chat channel please, the team can then pick this up accordingly. I’ll also copy @ash in so he’s aware of the upcoming changes 👍
  • 2026-05-06 18:35 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    I would like to move forward with the change please. I am starting to get it moving with getting logos etc ready, branding on workwear etc. The van will be signed in next 2 weeks. So if we could look at a timetable for the change over please
  • 2026-05-05 19:03 TEAM · gbp · Natty Anderson · info@tradegrow.co.uk
    @ash not sure if you have caught up with Carl re his message above?
  • 2026-04-30 08:02 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    BTW www.forgeclimate.co.uk is owned by me now
  • 2026-04-30 08:01 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    This is what im looking at 📎 [Screenshot_20260430_081658_ChatGPT.jpg](./media/3545843_52673_Screenshot_20260430_081658_ChatGPT.jpg)
  • 2026-04-30 08:00 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    It is early days for me as im trying to start but would rather do it now than get somewhat established and then change.
  • 2026-04-30 07:22 TEAM · website · Matt Hollinshead · matt@tradegrow.co.uk
    Hi Carl. Yes this is something we can look into for you. We'd need to update the website, logo, Google business profile, the app etc so there would be quite a bit of work involved. @ash have I missed anything? Would you recommend a rebrand at this stage?
  • 2026-04-30 07:11 CLIENT · website · Carl Southam · info@ctsheating.co.uk
    Hi Matt I originally sent a message on one of the other groups but I dont think anyone has seen it. Im looking at complete rebound. Is this possible? There are too many cts brands around so looking at changing. How do I stand can we do this ?
  • 2026-04-28 12:10 CLIENT · gbp · Carl Southam · info@ctsheating.co.uk
    Hi guys this may not be the right channel for this but here it goes. So I have been looking around more as I ha e bit more time on my hands atm and nusi g google Gemini for bouncing ideas off. Currently there are quite a few companies using the cts name in various formats and Gemini claims this could potentially have an impact on rankings and google getting confused etc. So my question is if I changed business names to something different to get this obstacle out the way how will that impact the work we are doing atm ? As long as we are in place and strong for when heating season kicks off im happy. But the change would incorporate the cooling side as well. I value your advice which is why I am asking
  • 2026-04-24 08:37 TEAM · app · Matt Hollinshead · matt@tradegrow.co.uk
    Hi Carl, this should be a quick fix 👍 Open the LeadConnector app on your phone, head into your profile/settings and make sure notifications are switched on. Then go into your phone settings, find the LeadConnector app, make sure notifications are allowed and turn off battery saver for it (Android can block them otherwise). That should get everything coming through 👍
  • 2026-04-24 08:12 CLIENT · app · Carl Southam · info@ctsheating.co.uk
    Hi silly question but how do I get notifications when I get a message. Currently the app does not notify me. I must be missing a setting somewhere. Im on android