C&C Plumbing & Heating

https://app.candcplumbingandheating.tradegrow.co.uk/survey ---

Hi @Fred I have booked you in for Thursday at 1:30pm Here is the zoom link - https://us06web.zoom.us/j/86572790363 I need you to workout how to use zoom please before our call. You can get your family to help you and do a practice call so by our meeting you can just click our link and join the call 👍 I won't be able to help guide you with anything if you can't see my screen you see. Zoom is a must 👍

@ash please book Fred in 😃

Hi Fred, we will get this boxed off on your zoom call this week to get you all logged in etc

Hi Fred, Ash's availability this week.... Monday... after 5pm... Tuesday after 5pm... Wednesday after 12pm... Thursday after 1pm... Is there a time there that would work for you to jump on a zoom call with ash to box off some things you are unsure of? Thanks, Natty

No problem at all Fred ---

correct 👍🏼 ---

No, we're VAT exempt now ---

It's £1,491 Fred 👍🏼 ---

I'll send the amount, 2 secs ---

(no text content) ---

I'll send the details, 2 secs ---

Mate, no probs! I'm just sorry you've had the stress of having to try and use technology again! ---

Hi Fred No probs, there's normally an authentication code that you need to enter but that should be explained your end (i can't see that). We can do a bank transfer if it's easier for you? ---

Hi Fred Yes that mean that the details you are putting in seem to be wrong? We can see your card number etc when you pay as well mate so I would t worry about blocking it out 👍🏼 It’s probably because your name is still yellow. Try adding a space after your name then pressing the back space? If you’re still struggling, maybe get someone to help you process your details? ---

Morning Fred I can see you need a bit of guidance with the app etc - Not a problem! I'll get you sorted 👍🏼 Lets book a slot in this coming week to have a zoom! When do you have availability at the moment? Another thing, your next payment is due on Monday, I need you to use another link please. If you could use the following link anytime between today and Monday, that would be great 👍🏼... https://buy.stripe.com/8x26oG80c8aF9K38tb4gg01 You have 3 payments left. You'll get an email receipt but if you'd like to let me know when you've made the payment, I'll confirm it for you as well. ---

Hi Fred, ash will arrange a zoom call with you next week if you like to go over some bits to ensure youre okay with how everything works on the app etc :)

Hi Fred, ash will arrange a zoom call with you next week if you like to go over some bits to ensure youre okay with how everything works on the app etc :)

I have made you a Google Reviews QR Screensaver, save this to your phone to help with collecting reviews there and then on a job, or you can use the auto reviews chaser within the TG app when you have logged in & know how it all works. 📎 [C&C QR Google Reviews.png](./media/3550133_52967_C_C_QR_Google_Reviews.png)

Hi Fred, following on from your question this morning about te weekly updates, I checked our system and i can see you should of been receiving a weekly email from us requesting your weekly updates. This may have landed in spam/junk. Kind Regards, Natty 📎 [Screenshot 2026-05-22 at 17.27.57.png](./media/3550130_52965_Screenshot_2026-05-22_at_17.27.57.png)

Hi Fred, Great News! Your Trade Grow App is ready! When you get chance, can you confirm that you have received the following info via email (please check junk/spam) & that you have been able to log in successfully please 1 - Your tradegrow app username 2 - Your tradegrow app password 3 - Your enquiries link to send to potential clients Thanks - Natty.

Subject: 🔗 Enquiries Survey Link From: Ash <ash@mail.tradegrow.co.uk> Hi Fred You will notice I make reference to your 'Enquiries Survey' during the instructional videos. As promised, the link for your Enquiries Survey is below... <a target="_blank" rel="noopener noreferrer nofollow" class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="https://app.candcplumbingandheating.tradegrow.co.uk/survey" title="https://app.candcplumbingandheating.tradegrow.co.uk/survey">app.candcplumbingandheating.tradegrow.co.uk/survey ...

Morning Fred, okay you probably haven’t received the information yet about the weekly updates, that’s okay as we are still in the first 4 weeks of finalising your system etc. I’ll make sure you receive the info for the weekly updates. If you know the pics are decent for the website please share to the web team channel & if you would like pictures of any type going on to your Google business profile, please share in the GBP channel

no no fred you arent stupid at all, please don't think you are. Pictures for optimisation that Rowena can use for google can be put in the GBP channel. Any pics you would like on your website, its probably best to ask Serg in the Website channel & for your weekly updates, did you receive a message about sending us weekly updates with a link to a form? Thats where you can share your updates which is over the weekend :) Hope this helps

Hi @Fred we will send any automated emails that come from our system from a separate email, but you won't be using that. You can setup whichever email addresses you like though through your own domain 👍

Hi Fred, are you referring the pictures for website? Google optimisation? Or your weekly update work pics?

Hi Fred, That’s great, thank you. £100 should be absolutely fine for the prize draw. In terms of social media, I’d recommend setting up a simple Facebook business page if possible. This gives us somewhere to announce the winner publicly and can also help long term with reviews, trust and local visibility. If technology isn’t your thing, perhaps a family member or friend could help set one up as it only needs basic information and can be kept simple. If you would prefer not to set one up, we can still run the campaign and announce the winner another way. For the draw, I’d usually suggest doing it around 6pm–7pm on an evening as people are more likely to be online. Please let me know what you think and I can get everything prepared.

Hi Fred, that sounds really rough, I hope you're feeling better now. If you are happy for us to run the Google review boost campaign, I can look at setting this up for you. I'll just need to know how much you are willing to giveaway for the prize draw (usually between £100 - £250), what date and time you would like to do the draw and on what social platform (if you have any) you would like to do the prize draw on.

Hi Fred Thanks for sending over your list of contacts. I've amended the format because we need them in a specific structure. I noticed some blank fields so I tidied up the list and attached it to an email for you to check that the details look correct. If so, I'll upload these to your app once it has been created in preparation for your campaigns.

Hi Fred, I've sent you a response in the app 👍 ---

Yes, the emails would be sent from your business email address so that customers can clearly see the communication is coming directly from your company. Text messages are sent from a dedicated business number linked to the system rather than a personal mobile number. This is standard practice for business messaging platforms and helps manage replies, opt outs and message records correctly. This is all compliant as the communications are being sent on behalf of your business to your existing customer base.

Hi Fred, In terms of the app itself, your existing customer details are simply being stored within your business communication system so that customer enquiries, follow ups and communications can be managed more efficiently. The data remains your customer data and is not being sold, shared or passed on externally. In terms of the campaigns, the messages are only being sent to your own existing customers regarding services your business has already provided. This falls under legitimate business communication and customers are also able to opt out of future messages if they wish. The data is only being used on behalf of your business and for business related communication purposes. ---

Hi Fred, In terms of the app itself, your existing customer details are simply being stored within your business communication system so that customer enquiries, follow ups and communications can be managed more efficiently. The data remains your customer data and is not being sold, shared or passed on externally. In terms of the campaigns, the messages are only being sent to your own existing customers regarding services your business has already provided. This falls under legitimate business communication and customers are also able to opt out of future messages if they wish. The data is only being used on behalf of your business and for business related communication purposes.