Book Your Boiler
chad greenway
🟡 Neutral
score 35 Not Started
last activity 2026-05-28 (0d ago)
Email
chadgreenway@icloud.com
Phone
+447894080679
GHL contact id
k5gJI2IolTTHCPBH65dO
client_key
bookyourboiler
Why this label (🟡 Neutral)
- Inputs to Happiness: only the words in the client's last 5 weeks of messages (23 messages).
- Recency-weighted gratitude hits: 0.00
- Recency-weighted complaint hits: 1.00
- score = 50 (baseline) + (0.00 - 1.00) * 15 = 35 -> 🟡 Neutral
Open notes
- The client used words suggesting frustration in recent messages.
What the client actually said (words that drove the score)
- 2026-05-26 on whatsapp (weight 1.00, complaint:complaint): "Hi Ash thanks for getting back to me. I only discovered this due to my web guy company name being very similar to your once I mentioned t..."
Per-channel status
app channel · Teamwork Active
Client said @Natty how is the app looking? We are having a lot of air con leads coming in all of which are going on post it notes currently. I’m guessing this would be better into the crm system that is being built
whatsapp · GHL Active
Client said Hi Ash thanks for getting back to me. I only discovered this due to my web guy company name being very similar to your once I mentioned this he said he’d had a complaint from someone thinking it was him that they’d been scammed. Naturally the first place I went was companies hous...
Recent message timeline (last 53 messages, any channel, any role)
- 2026-05-28 10:42 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukI have made you a Google Reviews QR Screensaver, save this to your phone to help with collecting reviews there and then on a job, or you can use the auto reviews chaser within the TG app :) 📎 [Book your Boiler google reviews qr.png](./media/3550742_53021_Book_your_Boiler_google_reviews_qr.png)
- 2026-05-28 10:40 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Chad, I’ve now completed the initial optimisation work on your Google Business Profile The work completed includes: Optimised the business description with SEO-focused content targeting your core heating and boiler services Reviewed and updated primary/additional categories to improve local search relevance Added and refined service listings & descriptions to target the services you offer Added WhatsApp contact for easier customer enquiries Added a booking link for your web & enquiry form. Linked social media profiles to strengthen trust and business legitimacy signals Updated and optimised service locations/areas covered for improved local visibility The next stage is continuing to strengthen trust and engagement signals on the profile to help improve rankings and visibili...
- 2026-05-28 10:38 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi Chad, Great News! Your Trade Grow App is ready! When you get chance, can you confirm that you have received the following info via email (please check junk/spam - Business & personal emails) & that you have been able to log in successfully please 1 - Your tradegrow app username 2 - Your tradegrow app password 3 - Your enquiries link to send to potential clients Thanks - Natty.
- 2026-05-28 10:02 TEAM · email · Team (user mm0oAisZXdWTOC3P4ISU)Subject: 🔗 Enquiries Survey Link From: Ash <ash@mail.tradegrow.co.uk> Hi Chad You will notice I make reference to your 'Enquiries Survey' during the instructional videos. As promised, the link for your Enquiries Survey is below... <a target="_blank" rel="noopener noreferrer nofollow" class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://app.bookyourboiler.tradegrow.co.uk/survey" title="http://app.bookyourboiler.tradegrow.co.uk/survey">app.bookyourboiler.tradegrow.co.uk/survey You should SAVE the above tex...
- 2026-05-27 15:25 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Chad, I am currently optimising your gbp.... & looking at your opening hours, currently set to 8:30-5pm.... Do you want these extending to take calls later in the day and at weekends? or keep the hours as they are. Thanks 🙂
- 2026-05-26 16:58 TEAM · whatsapp · TeamYeh, no problem. Leave it with me 👍🏼 ---
- 2026-05-26 16:56 CLIENT · whatsapp · chad greenwayHi Ash thanks for getting back to me. I only discovered this due to my web guy company name being very similar to your once I mentioned this he said he’d had a complaint from someone thinking it was him that they’d been scammed. Naturally the first place I went was companies house and I then see it’s being dissolved to become very worried. In terms of Google ads for now we will not do any as I’m paying for Google guaranteed and Facebook ads daily which is bringing in a good amount of leads. Would really appreciate if the app could be bought forward as it would be great to get these leads in there instead of writing them onto post it notes. Cheers ---
- 2026-05-26 16:55 TEAM · app · Natty Anderson · info@tradegrow.co.ukLooking to get everything handed over to you by the end of this week 👍🏼 you’ll be able to load everything into the CRM then 👌
- 2026-05-26 16:51 TEAM · whatsapp · TeamAlso, if you're worried nothing is going to be delivered to you (which i assure you it is) I can see if i can bring your app build time forward to help with the aircon leads? ---
- 2026-05-26 16:50 TEAM · whatsapp · TeamHi Chad Yeh get it mate, looks scary! The UK company structure is currently being dissolved because my family and I permanently relocated to Cyprus earlier this year (January) and incorporated a new Cypriot limited company on 28th March 2026. This was simply part of restructuring the business internationally and moving operations into a more tax-efficient setup 👍🏼 Importantly, the business itself has not stopped trading, closed down, or disappeared in any way. We are continuing exactly as before... • Same business • Same public social profiles • Same team • Same systems • Same services • Same clients • Same delivery The only thing changing is the legal entity the business operates through, that's it. More than happy to jump on a call with you to run through it. I can assure you...
- 2026-05-26 16:41 CLIENT · app · Chad Greenway · chadgreenway@icloud.com@Natty how is the app looking? We are having a lot of air con leads coming in all of which are going on post it notes currently. I’m guessing this would be better into the crm system that is being built
- 2026-05-26 16:40 CLIENT · whatsapp · chad greenwayIf you can let me know as soon as you can mate what is going on. As you can imagine I’ve handed over a significant amount of money and are now worried I’m not going to end up with anything ---
- 2026-05-26 16:23 CLIENT · app · Chad Greenway · chadgreenway@icloud.comOk I’ll wait to hear from him
- 2026-05-26 15:57 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi Chad, Nothing to worry about, Ash is on a call at the moment, but he can go into more details, we closed our UK company as we live in cyprus now, so we operate from cyprus now and have a cypriot company. All is good though and he can share more details with you 👍
- 2026-05-26 15:37 CLIENT · app · Chad Greenway · chadgreenway@icloud.com@ash I’ve seen on companies house that you’ve applied to strike off the company? What is going on?
- 2026-05-26 15:34 CLIENT · whatsapp · chad greenwayHi mate it’s come to my attention that you have given notice to companies house to strike off. Is this true ---
- 2026-05-21 19:07 CLIENT · gbp · Chad Greenway · chadgreenway@icloud.comThanks Natty
- 2026-05-21 12:22 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Chad, ive added it on
- 2026-05-21 12:19 TEAM · app · Ash Anderson · ash@tradegrow.co.ukHi @chad it's something we're working on but is not ready yet. I'd give hey Jodie a try and see how you get on 👍
- 2026-05-21 12:18 TEAM · app · Natty Anderson · info@tradegrow.co.uk@ash
- 2026-05-21 12:17 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukhi Chad, yes that should be possible
- 2026-05-20 07:27 CLIENT · app · Chad Greenway · chadgreenway@icloud.comHi guys I’m considering employing a ai chat agent answer our calls when my wife is out of the offices. There is times when she may need to go out leaving the phones unmanned and we can end up missing calls. In this something you guys have available. I’ve been recommended hey Jodie ai
- 2026-05-20 05:44 CLIENT · gbp · Chad Greenway · chadgreenway@icloud.comhttps://book.servicem8.com/request_service_online_booking?strVendorUUID=4ada1a41-fcde-475d-a04c-2141569453cb#select-service
- 2026-05-20 05:44 CLIENT · gbp · Chad Greenway · chadgreenway@icloud.comMorning guys, can we get the appointments section changed to the following link. Thus will take a customer directly to our service m8 booking page that will allow them to make an instant booking. 📎 [image.jpg](./media/3549595_52930_image.jpg)
- 2026-05-19 20:47 CLIENT · gbp · Chad Greenway · chadgreenway@icloud.comBrilliant thanks
- 2026-05-19 19:23 TEAM · gbp · Natty Anderson · info@tradegrow.co.ukHi Chad, for the weekly updates? I’ve not heard from the team that there was any issues, so must of been all okay, but I will check the form over myself & let you know if any room for improvement 😃
- 2026-05-19 17:49 CLIENT · gbp · Chad Greenway · chadgreenway@icloud.comHi guys how are we doing? Was the information provided last week ok?
- 2026-05-13 05:32 CLIENT · marketing · Chad Greenway · chadgreenway@icloud.comThanks Matt. Great to meet you
- 2026-05-12 16:15 TEAM · marketing · Matt Hollinshead · matt@tradegrow.co.ukHi @chad nice to meet you 👍 once you're app is up and running, I can look at running an air con campaign for you.
- 2026-05-12 16:05 CLIENT · marketing · Chad Greenway · chadgreenway@icloud.comHi Ash I know we scratched the surface last night regarding air con. Once onboarding etc is fully completed in the next 4 weeks can we make Ac the priority due to it being that season now. Cheers.
- 2026-05-12 16:04 CLIENT · app · Chad Greenway · chadgreenway@icloud.comHi Natty, nice to meet you too. That is great I just wanted to make sure I wasn’t missing doing something in one of the emails. I have completed the onboarding form. Look forward to getting started.
- 2026-05-12 15:21 TEAM · app · Natty Anderson · info@tradegrow.co.ukHi Chad, nice to meet you. We build your app once the onboarding form has been returned to us, we work to a 4 week turnaround from form Submission and all the info for your app will be sent via email and I’ll give you the heads up in here that it has been sent 😀 Thanks, Natty
- 2026-05-12 15:09 CLIENT · app · Chad Greenway · chadgreenway@icloud.comIs the trade grow app in here or somewhere else
- 2026-05-12 15:09 TEAM · app · Ash Anderson · ash@tradegrow.co.ukHi @chad welcome aboard!
- 2026-05-12 15:08 TEAM · whatsapp · TeamAlways 💪🏼 ---
- 2026-05-12 15:04 CLIENT · app · Chad Greenway · chadgreenway@icloud.comhi
- 2026-05-12 15:03 CLIENT · whatsapp · chad greenwayI knew you’d have a solution to that. Cheers Ash. Legend. ---
- 2026-05-12 15:02 TEAM · whatsapp · TeamYeh that's all easy... 1. We wait till your system with us is ready (we work to a 4 week build time but could be sooner 2. Once ready you'll make a snapshot of the landing page created in your GHL and send us the link 3. We'll get it live inside your new account with us 4. Then you can cancel your current subscription ---
- 2026-05-12 14:35 CLIENT · whatsapp · chad greenwayOnly thing is my web guy who’s built a landing page for instant boiler quotes will have that linked into high level. ---
- 2026-05-12 14:35 CLIENT · whatsapp · chad greenwayHi mate quick question. I’m paying a subscription for a sales and marketing app called high level. Do you think I can cancel that since I will be using your one? ---
- 2026-05-11 18:56 CLIENT · sms · chad greenwayThanks Ash. Appreciate the time you took tonight. ---
- 2026-05-11 18:49 TEAM · website · Ash Anderson · ash@tradegrow.co.ukUse this channel for anything related to your website 🖥️ You can request changes, report issues, or ask questions about how your site works! If you want edits, please be as clear as possible so we can get them done quickly. This helps us keep your website running smoothly and up to date 👍🏼
- 2026-05-11 18:49 TEAM · website · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-11 18:49 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukUse this channel for all marketing discussion 🤝 This includes campaigns like referrals, offers, seasonal messages etc If you want help creating or improving something, just drop it in here 👍🏼
- 2026-05-11 18:49 TEAM · marketing · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-11 18:49 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukUse this channel for your Google Business Profile 🔥 Anything you want to ask or discuss, it goes in here. Weekly update form: https://forms.gle/m4JyQpf1cTeQrT6w6 The more you share, the better your results!
- 2026-05-11 18:49 TEAM · gbp · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-11 18:49 TEAM · app · Ash Anderson · ash@tradegrow.co.ukUse this channel for anything to do with your Trade Grow app (CRM) 📲 This includes pipelines, automations, messages, and general system questions. If something is not working or you want something improved, let us know here. We will guide you or fix it so everything runs as it should 💪🏼
- 2026-05-11 18:49 TEAM · app · Ash Anderson · ash@tradegrow.co.ukAsh created the channel.
- 2026-05-11 05:17 CLIENT · sms · chad greenwayYes ---
- 2026-05-08 12:52 CLIENT · sms · chad greenwayBrilliant thanks Ash. Look forward to meeting you ---
- 2026-05-08 12:35 TEAM · email · Team (user dvalmMN6GszbWXQijnLY)Subject: Appointment Confirmation on Monday, May 11, 2026 6:00 PM (+01:00) From: Ash <ash@mail.tradegrow.co.uk> Hi Chad Greenway, Your appointment has been scheduled. Here are the details of your upcoming appointment: Appointment Title: Chad Greenway Date and Time: Monday, May 11, 2026 6:00 PM (+01:00) Meeting Link / Location: https://us06web.zoom.us/j/86848947092?pwd=YlVpeCAB8P1bOIli1Gg0RG4tUCHYGW.1 Add to Calendar Google Outlook iCloud ---
- 2026-05-07 18:38 TEAM · whatsapp · TeamHi Chad Here’s the link to book a call with me… https://buy.stripe.com/3cI9AS80c9eJbSb24N4gg06 After the payment there will be a short form for you to fill out after which you can book whichever date and time suits you. *NOTE* - If the link is not clickable that’s normal, sometimes WhatsApp does that. Do these two things and it should work fine… *1* - Add me as a contact ✅ *2* - Close WhatsApp and re open ✅ Looking forward to speaking with you in person! Cheers, Ash ---